Monica Aten
-
Total activity12
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions6
Activity overview
Latest activity by Monica Aten-
Monica Aten commented,
Hi Team, Our group is trying to create a report that shows the % of tickets created and solved by agent. Basically we are trying to measure the amount of work each agent is doing on a weekly basis....
-
Monica Aten commented,
Hi Lee, Let me know if they answer your question. I am looking for the same type of report. Thanks, Monica
-
Monica Aten commented,
Hi LW, I asked the same question and was told that there is no built in mechanism at this time to do so. Support found the following related discussions about the functionality you and I are lookin...
-
Monica Aten commented,
Hi Everyone, I would love to see this feature too. It will be ideal if we can set an automation that would pick random tickets and from random dates. For example: pick 30 solved tickets every Tuesd...