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Tim

  • Total activity 28
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Activity overview

Latest activity by Tim
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    Tim commented,

    @Kristal (or others), With the new CC functionality going into GA tomorrow (per your announcement), is this the official documentation about how it will work?

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    Tim commented,

    Below is the text we used for the cc: notification. It's the best we could come up with, but were still leery of how our customers might perceive it. And either way, it seemed inevitable that at so...

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    Tim commented,

    Andrew - We tried the workaround you mention (i.e. warning text at the top of the email) but found two difficulties: A. It's hard to find wording that won't seem odd to a customer (knowing the text...

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    Tim commented,

    I also would like to know what URL the visitor was on when they started the chat. Can you explain the "landing page" field and how it may or may not relate to that? I've read the definition above 4...

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    Tim commented,

    I dug through the Product Feedback forum and I think this post from Amanda is where we should cast our votes and comments: Ability to Forward tickets to an external email address Hope this helps ev...

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    Tim commented,

    I agree this is critical functionality. I'd like to see it work similarly to how Freshdesk does it. Please also see the many comments and suggestions in this thread.

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    Tim commented,

    @Zendesk staff working on this. If it's helpful, here's how it works in our Freshdesk account (that another department uses). I'd love it to work the same in Zendesk, since the behavior replicates ...

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    Tim commented,

    Jaimini or Nicole, Is it possible to get a status update for this? Nicole's original Feb 13 post said the product team was hoping to start an EAP at the end of March. We're eager for a fix, so eage...

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    Tim commented,

    Clicking the "Require Sign In" box within Guide caused some unintended consequences for us.... I want to do the opposite of what Pedro mentioned. I want to: Require sign-in to access our Help Cent...

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    Tim commented,

    Thanks so much for the response, Jaimini. I'm trusting that the 'you' referred to is the non-agent recipient of the cc'd message. That is, when non-agent recipients are replying to the message (fro...