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Lori Anne Graziano

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Latest activity by Lori Anne Graziano
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    Lori Anne Graziano commented,

    Thanks but I have an another question on workflow - previously agents that were cc'd before enabling the feature were notified when an internal note was added to the ticket and now they are not aft...

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    Lori Anne Graziano commented,

    I have enabled and am testing the cc and followers feature in my sandbox (well just the cc’s, we do not have a need for the followers).  I have adjusted triggers and business rules where need and a...

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    Lori Anne Graziano commented,

    How are others mesaging this to their customers to overcome people using an email that has been stored in their address book from a previous ticket and references that ticket to avoid situations of...