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Lori Anne Graziano

  • Total activity 18
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Latest activity by Lori Anne Graziano
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    Lori Anne Graziano commented,

    Thanks but I have an another question on workflow - previously agents that were cc'd before enabling the feature were notified when an internal note was added to the ticket and now they are not aft...

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    Lori Anne Graziano commented,

    I have enabled and am testing the cc and followers feature in my sandbox (well just the cc’s, we do not have a need for the followers).  I have adjusted triggers and business rules where need and a...

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    Lori Anne Graziano commented,

    CCs and Followers was added to my org last night (I have not enabled or adjusted any settings yet) and my Agents are now running into permission issues.  They are receiving the following: And some...

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    Lori Anne Graziano commented,

    Being due to ignorance??  The issue is if someone forwards the email of the ticket the original requetor and the cc's from the ticket are iincluded in the email WITHOUT displaying in the cc.   Why ...

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    Lori Anne Graziano commented,

    Hello Zendesk,  Is there an update to this issue which can cause extreme security breaches?  I would think Zendesk would make this a main priority and not push it around for years.

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    Lori Anne Graziano commented,

    How are others mesaging this to their customers to overcome people using an email that has been stored in their address book from a previous ticket and references that ticket to avoid situations of...

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    Lori Anne Graziano commented,

     is anyone including a disclaimer in their comment updates to requesters?