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Lori Anne Graziano

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Latest activity by Lori Anne Graziano
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    Lori Anne Graziano commented,

    1. Support
    2. ...
    3. Tickets
    4. Migrating to CCs and followers

    Thanks but I have an another question on workflow - previously agents that were cc'd before enabling the feature were notified when an internal note was added to the ticket and now they are not aft...

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    Lori Anne Graziano commented,

    1. Support
    2. ...
    3. Tickets
    4. Migrating to CCs and followers

    I have enabled and am testing the cc and followers feature in my sandbox (well just the cc’s, we do not have a need for the followers).  I have adjusted triggers and business rules where need and a...

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    Lori Anne Graziano commented,

    1. Support
    2. ...
    3. Email
    4. Why are incoming emails threading to the wrong ticket?

    How are others mesaging this to their customers to overcome people using an email that has been stored in their address book from a previous ticket and references that ticket to avoid situations of...

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    • Lori Anne Graziano
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