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Sadie Sumner

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Activity overview

Latest activity by Sadie Sumner
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    Sadie Sumner created a post,

    Filtering tickets by language

    Answered

    Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets based on the language of the ticket.  Although we do have separate destinatio...

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    Sadie Sumner commented,

    Bravo!  This is exactly what ZenDesk needs

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    Sadie Sumner created a post,

    Covid IVR menu as greeting

    I'm trying to configure 8 different locations with varying information (covid closures) and thought that creating an IVR menu as the greeting would be best. I'd like all calls to go through this me...

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    Sadie Sumner commented,

    Thank you Jonathan March, I'm going to try and move these to 'meet all of' rather than the 'meet any of'. 

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    Sadie Sumner commented,

    We're providing customer support for multiple destinations via one email address, and I've tried to set up the triggers as 'comment text contains none of the following words' and then use the citie...

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    Sadie Sumner commented,

    @Christopher Reichle, I'm just as unhappy about the 12 views as you and everyone else on this thread, but I did want to point out that there's a cc option.  I only became aware of this at the begin...

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    Sadie Sumner created a post,

    Accessing the Live Event?

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    It would be great if you could send details as to how this live event is taking place; especially for those of us in timezones that have planned around this :)  Is this a call we can join? A live c...

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    Sadie Sumner created a post,

    Updating ticket views

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    We have a significant number of views - each related to a different city where we operate and/or a skill set of people on our team that can answer tickets within that view, i.e. setting up private ...

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    Sadie Sumner created a post,

    Filtering views using triggers

    Answered

    We recently attempted to split queries pertaining to different cities where we operate into their own separate views.  We have since gotten better at using triggers to send these queries to the app...

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    Sadie Sumner created a post,

    Linking Chat Shortcuts & Macros

    Can we please make this happen? I see that it was a question 3 years ago: https://support.zendesk.com/hc/en-us/articles/226205848-Can-I-sync-my-Zendesk-Support-macros-and-Chat-shortcuts-