Ron McClung

Total activity

17
Last activity

May 21, 2020 15:22
Member since

January 05, 2017 18:02
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Votes

5
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6

Activity overview

Latest activity by Ron McClung

Ron McClung commented, May 21, 2020 15:22
I want to report on and schedule out lists of the tickets (not counts) to each Team Lead. THe Tickets would be Unsolved > 7 days. How can I do that?
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- Ron McClung
- Created May 21, 2020 15:22
- 0 votes
Ron McClung commented, October 17, 2019 19:52
Ditto this. I need to add end users as CC in a macro
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- Ron McClung
- Created October 17, 2019 19:52
- 0 votes
Ron McClung commented, February 08, 2017 17:52
It's ridiculous that my agents can CC any end-user but I can not add them automatically. This needs to be changed.
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- Ron McClung
- Created February 08, 2017 17:52
- 3 votes
Ron McClung commented, February 08, 2017 17:39
I need this functionality badly! I am making email groups agents just to email certain groups and that's costing us. I need to be able to notify certain groups of certain actions the HD takes wit...
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- Ron McClung
- Created February 08, 2017 17:39
- 2 votes
Ron McClung commented, January 25, 2017 14:53
My agents would like a wa to clear that part of the Dashboard.
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- Ron McClung
- Created January 25, 2017 14:53
- 3 votes
Ron McClung commented, January 05, 2017 18:02
I have the professional version and my agents can not create End Users. Is that only in Enterprise?
- View comment
- Ron McClung
- Created January 05, 2017 18:02
- 0 votes

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