Ron McClung

1. Community
2. Support - Product Feedback & Discussion
3. Add custom CC list [End-Users] via Macros

Ditto this.  I need to add end users as CC in a macro

• View comment
• Ron McClung
• Created October 17, 2019 19:52
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. Add end-user as CC via Trigger or Automation

It's ridiculous that my agents can CC any end-user but I can not add them automatically.  This needs to be changed.

• View comment
• Ron McClung
• Created February 08, 2017 17:52
• 3 votes

1. Community
2. Support - Product Feedback & Discussion
3. Add end-user as CC via Trigger or Automation

I need this functionality badly!  I am making email groups agents just to email certain groups and that's costing us.  I need to be able to notify certain groups of certain actions the HD takes wit...

• View comment
• Ron McClung
• Created February 08, 2017 17:39
• 2 votes

1. Community
2. Support - Product Feedback & Discussion
3. Dashboard "Updates to your tickets" mark checked

My agents would like a wa to clear that part of the Dashboard.

• View comment
• Ron McClung
• Created January 25, 2017 14:53
• 2 votes

1. Support
2. ...
3. Users, groups, and organizations
4. Understanding Zendesk Support user roles

I have the professional version and my agents can not create End Users.  Is that only in Enterprise?

• View comment
• Ron McClung
• Created January 05, 2017 18:02
• 0 votes