
Ron McClung
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Total activity17
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Last activity
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Member since
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Following0 users
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Votes5
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Activity overview
Latest activity by Ron McClung-
Ron McClung commented,
I want to report on and schedule out lists of the tickets (not counts) to each Team Lead. THe Tickets would be Unsolved > 7 days. How can I do that?
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Ron McClung commented,
Ditto this. I need to add end users as CC in a macro
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Ron McClung commented,
It's ridiculous that my agents can CC any end-user but I can not add them automatically. This needs to be changed.
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Ron McClung commented,
I need this functionality badly! I am making email groups agents just to email certain groups and that's costing us. I need to be able to notify certain groups of certain actions the HD takes wit...
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Ron McClung commented,
My agents would like a wa to clear that part of the Dashboard.
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Ron McClung commented,
I have the professional version and my agents can not create End Users. Is that only in Enterprise?