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Thomas Elliot

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Activity overview

Latest activity by Thomas Elliot
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    Thomas Elliot commented,

    As an Administrator.... I use Views to help research and find subsets of requests we've received. However, I only use the View feature because I'm unable to build advanced searches based on Custom ...

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    Thomas Elliot commented,

    Very disappointing to see the new Zendesk Guide rebrand come through while ignoring this feature requests. This seems like a very obvious interaction that should exist by default, allowing Agents t...

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    Thomas Elliot commented,

    Even better would be having the ability to reply to a particular comment and have that reply only include the conversation history of that comment itself. That way you can have a conversation with ...