Thomas Joussot
- Total activity 94
- Last activity
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Activity overview
Latest activity by Thomas Joussot-
Thomas Joussot commented,
Thanks Abigal! +1!!! I totally approve all of these feature requests. There is clearly a lack of followers notification workflow. Hoping for a quick implementation.
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Thomas Joussot commented,
Thanks Abigal! +1!!! I totally approve all of these feature requests. There is clearly a lack of followers notification workflow. Hoping for a quick implementation.
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Thomas Joussot commented,
Hey Brett, Thanks for the quick feedback! But so bad to hear so… The context is pretty simple: we have triggers and macros that notify the related team once a ticket has a bad rating. To do so, we'...
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Thomas Joussot commented,
Is there any plan to propose a placeholder dedicated to the rating reason?
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Thomas Joussot commented,
Looking forward to this feature we're all waiting for some time now… Fingers crossed…
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Thomas Joussot commented,
Hi Brett, Thanks for the confirmation and for pointing me to this feedback request that I've just +1'ed. Fingers crossed! ;-)
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Thomas Joussot commented,
+1 on this feature request. This placeholder is absolutely required to notify team leaders here as well. This is crucial for us to know why a ticket has been bad rated. Please consider adding this ...
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Thomas Joussot commented,
Yes, what you are saying makes sense, but I was just trying to keep the same workflow I have with CC contacts since the beginning in Zendesk Support. We are an audio software company and a few 3rd-...
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Thomas Joussot commented,
Thanks, but this doesn't help at all ;-) I'm already using these placeholders to return CC and follower information in email notifications. What I need is a custom email notification for CC contact...
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Thomas Joussot commented,
Hi there, Is there any placeholder (something like satisfaction.reason) that can help us gathering the survey reason in a ticket comment? I'm currently using a macro to add an internal comment when...