Thomas Joussot
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Total activity93
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes34
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Subscriptions26
Activity overview
Latest activity by Thomas Joussot-
Thomas Joussot commented,
Hi Phil, Actually CC contacts who are support agents will now be automatically set as Followers since the release of the Follower feature. Therefore this means that you can no longer set a specific...
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Thomas Joussot commented,
Thanks Abigal! +1!!! I totally approve all of these feature requests. There is clearly a lack of followers notification workflow. Hoping for a quick implementation.
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Thomas Joussot commented,
Thanks Abigal! +1!!! I totally approve all of these feature requests. There is clearly a lack of followers notification workflow. Hoping for a quick implementation.
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Thomas Joussot commented,
Hey Brett, Thanks for the quick feedback! But so bad to hear so… The context is pretty simple: we have triggers and macros that notify the related team once a ticket has a bad rating. To do so, we'...
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Thomas Joussot commented,
Is there any plan to propose a placeholder dedicated to the rating reason?
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Thomas Joussot commented,
Looking forward to this feature we're all waiting for some time now… Fingers crossed…
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Thomas Joussot commented,
Hi Brett, Thanks for the confirmation and for pointing me to this feedback request that I've just +1'ed. Fingers crossed! ;-)
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Thomas Joussot commented,
+1 on this feature request. This placeholder is absolutely required to notify team leaders here as well. This is crucial for us to know why a ticket has been bad rated. Please consider adding this ...
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Thomas Joussot commented,
Yes, what you are saying makes sense, but I was just trying to keep the same workflow I have with CC contacts since the beginning in Zendesk Support. We are an audio software company and a few 3rd-...
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Thomas Joussot commented,
Thanks, but this doesn't help at all ;-) I'm already using these placeholders to return CC and follower information in email notifications. What I need is a custom email notification for CC contact...