Thomas Joussot
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Activity overview
Latest activity by Thomas Joussot-
Thomas Joussot commented,
Hi Brett, Thanks for the confirmation and for pointing me to this feedback request that I've just +1'ed. Fingers crossed! ;-)
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Thomas Joussot commented,
+1 on this feature request. This placeholder is absolutely required to notify team leaders here as well. This is crucial for us to know why a ticket has been bad rated. Please consider adding this ...
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Thomas Joussot commented,
Yes, what you are saying makes sense, but I was just trying to keep the same workflow I have with CC contacts since the beginning in Zendesk Support. We are an audio software company and a few 3rd-...
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Thomas Joussot commented,
Thanks, but this doesn't help at all ;-) I'm already using these placeholders to return CC and follower information in email notifications. What I need is a custom email notification for CC contact...
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Thomas Joussot commented,
Hi there, Is there any placeholder (something like satisfaction.reason) that can help us gathering the survey reason in a ticket comment? I'm currently using a macro to add an internal comment when...
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Thomas Joussot commented,
Thanks @Brett! Hoping for a clear explanation ;-) Please also let us know about my last comment on triggering actions for followers.
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Thomas Joussot commented,
We also need to understand what is the official reason about the fact that a follower notification is not sent if this follower is also part of the current assigned group/team. Thanks!
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Thomas Joussot commented,
Hi Zendesk, Is there any update on this? https://support.zendesk.com/hc/en-us/articles/360021312374/comments/360002423634 i.e. my comment from July 18 about the new placeholder ticket.follower_repl...
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Thomas Joussot created a post,
Missing CC notification workflow since the release of Followers feature
Hi there, I've noticed that when enabling Followers in Zendesk Support, the CC Email Template is no longer supported. This means that any email notification sent to a requester will be the exact sa...
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Thomas Joussot commented,
@Eckhard, thanks for the update. I had also submitted a couple of tickets at support on this subject. I'm currently waiting for some satisfying replies and clarification since the first answer I go...