Tech PWN commented,
Is it possible to get CSAT feedback via text through Zendesk talk? Also would Twilio/Talk be able to differentiate between a landline and mobile number to send an sms?
Tech PWN commented,
Hi all, Is there any way to tie calls back to the tickets from which they were made? Looking at the attributes available under calls, I see a 'call id' but not a 'ticket id'. The calls are clearly ...