Sean O'Hara

1. Community
2. Support - Product Feedback
3. Add Assignee Comment in Trigger Action

Jake is there intent to do a private comment option as well? That would be actually 85% of what I need this for.

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• Sean O'Hara
• Created February 16, 2015 18:34
• 3 votes

1. Community
2. Support - Product Feedback
3. Add Assignee Comment in Trigger Action

OH MAN Having a macro fire off based on a complicated trigger (tags+comment matches+group+priority+org) would be amazingly sweet.   Tell me this is on the roadmap somewhere?

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• Sean O'Hara
• Created January 16, 2015 17:10
• 4 votes

1. Community
2. Support - Zendesk-led Discussions
3. What's your 2015 New Year's resolution (in Zendesk)?

We'll be migrating our entire Knowledge Base from a ghetto wiki software over to the ZD Help Center. AND CANNOT WAIT for non-public Help Widgets so we can embed our help center into our platform! ...

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• Sean O'Hara
• Created January 06, 2015 20:23
• 0 votes

1. Community
2. Support - Product Feedback
3. Add 'Remove cc' trigger/automation action

+1   As our agents or managers change accounts/roles, removing/adding them from CC is critical.   Our zendesk is now unwieldy and not working for us

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• Sean O'Hara
• Created January 20, 2014 22:12
• 0 votes

1. Community
2. Support - Product Feedback
3. Add end-user as CC via Trigger or Automation

Yeah this is pretty critical as enterprise level customers want to be have their team auto-cc'd so that they can be alerted when new requests are filed by any member.

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• Sean O'Hara
• Created December 02, 2013 16:31
• 0 votes

1. Community
2. Completed Product Feedback Requests - All Products
3. Reorder option for field options

Definitely want this!

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• Sean O'Hara
• Created November 22, 2013 23:11
• 1 vote