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Fermín Martínez

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Latest activity by Fermín Martínez
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    Fermín Martínez created a post,

    Zendesk Talk

    My company is using a Zendesk Lite, with only just one line. Because we selling to different countries, we will try soon the Zendesk Basic for adding new numbers. One of the agents will be availabl...

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    Fermín Martínez created a post,

    notify merge tickets per default

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    Hi, When you are going to merge 2 tickets, you have a box with "Requester can see this comment" in both tickets you want to merge. I think this is a bit confused for customer, so I just unclick tho...

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    Fermín Martínez commented,

    Thank you so much! I just tried to do what you mentioned before asking, but I had no idea about the "Fields number". That is why it did not work. Thanks a lot! Now if someone knows how to take the ...

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    Fermín Martínez created a post,

    Placeholders in Macros

    Answered

     Hi, I am doing some macros for my team to make the work more efficient. I am using placeholders to autocomplete names or ticketID's, and that is very handy. But I have a couple of placeholders tha...