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Jason Neill

I am a Program Manager at Kinaxis and we are currently looking at new solutions for our Support Agents.

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Latest activity by Jason Neill
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    Jason Neill commented,

    Thank you!  I have added my comments to that post.

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    Jason Neill commented,

    This is very much a required Feature for Kinaxis.  We require the ability to quantify the number of cases in a certain status.  There is very much a need to have the status say one thing to the age...

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    Jason Neill commented,

    This is a feature we would really want.  The ability to add another status and to control the agent name of a status compare to what the customer sees. IE: Agent Selects - 'Waiting on Server' and C...

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    Jason Neill created a post,

    Linked ticket with macro replies

    We love using macros for replies to cases.  They are very helpful to make sure we keep brand messaging.  There are many times when we need to create a linked ticket (child ticket) with a canned fir...