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John

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Activity overview

Latest activity by John
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    John commented,

    1. Community
    2. Chat Q&A
    3. Chat widget proxy

    Thanks for the recommendation. Is there any possibility of getting a broad range of possible IPs from your Dev Ops group?

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    John created a post,

    Chat Metadata

    Answered
    1. Community
    2. Chat Q&A

    Hello, When a client initiates a chat, it'd be helpful for the support representative to know the client ID up front so he/she doesn't have to ask each time.  Is it possible to automatically pass m...

    • John
    • Created
    • 2 followers
    • 1 comment
    • 1 vote
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    John commented,

    1. Community
    2. Chat Q&A
    3. Chat widget proxy

    So you can't provide a range of IPs?

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    John commented,

    1. Community
    2. Chat Q&A
    3. Chat widget proxy

    Thanks for your reply Ramin. A potential solution may be for us to ask our clients to whitelist zendesk chat services.  Our clients whitelist by IP.  Can you say which IPs zendesk chat uses for reg...

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    John commented,

    1. Cross Product
    2. ...
    3. Managing global security and user access
    4. Configuring your firewall for use with Zendesk

    Do these ranges also cover zendesk chat?

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    John created a post,

    Chat widget proxy

    Not planned
    1. Community
    2. Chat Q&A

    We'd like to use zendesk chat in our web app, which is used in our client offices whose network traffic is whitelisted to our domain.  In order to avoid denied requests to zendesk.com, we need a wa...

    • John
    • Created
    • 2 followers
    • 7 comments
    • 2 votes