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King Leong

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Latest activity by King Leong
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    King Leong commented,

    Hi , how would the above tag/macro/trigger work on a Closed ticket ??? you cannot edit or add anything to a closed ticket. Still cannot believe Zendesk does not have a simple functionality to print...

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    King Leong commented,

    I second Scot Sunnergren 's comment, it does not make any sense to not be able to report on an agent's Online vs Away time as that is essentially what determine an agent's performance , this is a v...

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    King Leong commented,

    Hi There I am trying to understand the characteristic of how Zendesk records SLA breaches. i.e. Does it record the breach to the assignee who last close/touch the ticket ? Or does it record it to t...