Tracy Scobba
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Activity overview
Latest activity by Tracy Scobba-
Tracy Scobba commented,
There are a few different product suggestions around this topic. I added my vote to this one https://support.zendesk.com/hc/en-us/community/posts/360037027974-Use-Followers-as-VIEW-parameter-condit...
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Tracy Scobba commented,
Thanks for the tip, Nicole. That would be a neat workaround. I'm still hoping it's something that gets added to Talk :)
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Tracy Scobba commented,
We are transitioning from inContact to Zendesk Talk ... yay! One thing we'd like to be able to do is set priority for individual agents. For example, Chris and Jon are in the same group, but if Chr...
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Tracy Scobba created a post,
Is there a way to automatically change agent status to Away or Offline after a period of inactivity?
I have agents who forget to go Away or Offline when they leave their desk. Then, their phone continues to ring with each new call. I know a manager can change his/her status, but is there any kind ...
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Tracy Scobba commented,
How do you get the standard custom theme added back into your help center if you chose to modify the existing code?
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Tracy Scobba commented,
Thanks, Brett! I figured it out. User error :)
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Tracy Scobba commented,
I am using the Copenhagen theme. Can you tell me if the code above looks correct ... directionally? :)
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Tracy Scobba commented,
I have added the original sample code to the script.js file, but I see no change in my form. Am I doing it correctly? Do I need to also make a change to the new_request_page.hbs? The following is w...
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Tracy Scobba commented,
@thomas_verschoren, yes! I have a team that would like to provide drop-down selections in each of the table cells (the center ones).
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Tracy Scobba commented,
Can the wrap-up time be found in the Explore custom queries? I'd like to combine talk time with wrap-up time to calculate total handled time.