Henrik Heusala
Zendesk Premium Partner 50+ succesful Zendesk deployments and counting.
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Total activity114
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Last activity
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Activity overview
Latest activity by Henrik Heusala-
Henrik Heusala commented,
Voicing on opinion on the subject: This is a basic functionality in many other ticketing systems. This is also part of the problem why many other ticketing systems are hard to use and manage. Even ...
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Henrik Heusala commented,
Hi Bart, If I understood correctly this tip earlier in the thread might do the trick: Unrelated tip: You can easily also create user and organization links with the following calculated attributes:...
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Henrik Heusala commented,
This is very much needed and probably have to be implemented at some point no matter what +1
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Henrik Heusala created a post,
Ability to see what users search for via Guide&Widget gone for new accounts
Hi, We manage a lot of Zendesk sites. A crucial part of the workflow for managing articles and developing Guide for self-service is to understand what users search for via Guide itself or even more...
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Henrik Heusala commented,
Hi guys, this is probably because you're using Zendesk and therefore Explore with another language than English. What you need to do is not put in ticket ID but whatever Zendesk suggest to you in y...
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Henrik Heusala commented,
Hi Andres and Thomas, A quick note on the proposed solution. 1. In Zendesk triggers you can't directly choose an requester if it's not your agent (light agents work too if you have this enabled)....
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Henrik Heusala commented,
This functionality has been the X factor for Insights and should be asap included in Explore reporting - without this functionality it's very hard to move from Insights.
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Henrik Heusala commented,
Hi guys, Thanks for this info allthough in our opinion this should be default behaviour - both having links to tickets, users and organizations as well as the ability to drill through on any given ...
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Henrik Heusala commented,
This is a very important feature and used in Insights all the time. Does this mean we're unable to for example add a Last Updated date and sort via that too?
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Henrik Heusala created a post,
SLA in views - Change the translations to use just SLA - Takes way too much of the limited space
Hi guys, Zendesk SLA is a really good tool and in the centre of Zendesk work and views - All tickets in many workflows are handled according to the SLA settings and one of the many really, really g...