Henrik Heusala
Zendesk Premium Partner 50+ succesful Zendesk deployments and counting.
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Activity overview
Latest activity by Henrik Heusala-
Henrik Heusala commented,
Hi guys, this is probably because you're using Zendesk and therefore Explore with another language than English. What you need to do is not put in ticket ID but whatever Zendesk suggest to you in y...
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Henrik Heusala commented,
Hi Andres and Thomas, A quick note on the proposed solution. 1. In Zendesk triggers you can't directly choose an requester if it's not your agent (light agents work too if you have this enabled)....
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Henrik Heusala commented,
This functionality has been the X factor for Insights and should be asap included in Explore reporting - without this functionality it's very hard to move from Insights.
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Henrik Heusala commented,
Hi guys, Thanks for this info allthough in our opinion this should be default behaviour - both having links to tickets, users and organizations as well as the ability to drill through on any given ...
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Henrik Heusala commented,
This is a very important feature and used in Insights all the time. Does this mean we're unable to for example add a Last Updated date and sort via that too?
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Henrik Heusala created a post,
SLA in views - Change the translations to use just SLA - Takes way too much of the limited space
Hi guys, Zendesk SLA is a really good tool and in the centre of Zendesk work and views - All tickets in many workflows are handled according to the SLA settings and one of the many really, really g...
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Henrik Heusala commented,
No, normal text from 1 line like any other. This is a problem with one ticket. Could it be that as the whole line where we try to retract starts with >> this somehow messes up the redaction? The ...
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Henrik Heusala commented,
Hi Nicole, This error comes on a certain ticket when trying to remove normal text
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Henrik Heusala commented,
Hi, We are getting error 500 with some tickets, what does this mean?
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Henrik Heusala commented,
Hi, I would need an urgent update on this issue too!