Henrik Heusala
Zendesk Premium Partner 50+ succesful Zendesk deployments and counting.
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Activity overview
Latest activity by Henrik Heusala-
Henrik Heusala commented,
Hi Andres and Thomas, A quick note on the proposed solution. 1. In Zendesk triggers you can't directly choose an requester if it's not your agent (light agents work too if you have this enabled)....
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Henrik Heusala commented,
This functionality has been the X factor for Insights and should be asap included in Explore reporting - without this functionality it's very hard to move from Insights.
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Henrik Heusala commented,
Hi guys, Thanks for this info allthough in our opinion this should be default behaviour - both having links to tickets, users and organizations as well as the ability to drill through on any given ...
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Henrik Heusala commented,
This is a very important feature and used in Insights all the time. Does this mean we're unable to for example add a Last Updated date and sort via that too?
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Henrik Heusala created a post,
SLA in views - Change the translations to use just SLA - Takes way too much of the limited space
Hi guys, Zendesk SLA is a really good tool and in the centre of Zendesk work and views - All tickets in many workflows are handled according to the SLA settings and one of the many really, really g...
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Henrik Heusala commented,
No, normal text from 1 line like any other. This is a problem with one ticket. Could it be that as the whole line where we try to retract starts with >> this somehow messes up the redaction? The ...
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Henrik Heusala commented,
Hi Nicole, This error comes on a certain ticket when trying to remove normal text
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Henrik Heusala commented,
Hi, We are getting error 500 with some tickets, what does this mean?
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Henrik Heusala commented,
Hi, I would need an urgent update on this issue too!
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Henrik Heusala commented,
Hi guys and thanks for the excellent article. I'm trying to get this working with number/decimal fields but it seems this Liquid markup: {% if ticket.ticket_field_114099389194 < 200.0 %}true{% end...