Henrik Heusala

Zendesk Premium Partner 50+ succesful Zendesk deployments and counting.

Total activity 107
Last activity March 28, 2020 15:18
Member since July 02, 2012 08:34

Following 1 user
Followed by 0 users
Votes 51
Subscriptions 42

Activity overview

Latest activity by Henrik Heusala

Henrik Heusala created a post, March 27, 2020 12:03
Ability to see what users search for via Guide&Widget gone for new accounts
1. Community
2. Feedback on Guide
Hi, We manage a lot of Zendesk sites. A crucial part of the workflow for managing articles and developing Guide for self-service is to understand what users search for via Guide itself or even more...
- Henrik Heusala
- Edited March 28, 2020 15:18
- 1 follower
- 0 comments
- 1 vote
Henrik Heusala commented, February 04, 2020 18:46
Hi guys, this is probably because you're using Zendesk and therefore Explore with another language than English. What you need to do is not put in ticket ID but whatever Zendesk suggest to you in y...
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- Henrik Heusala
- Edited February 04, 2020 18:46
- 0 votes
Henrik Heusala commented, October 29, 2019 09:53
Hi Andres and Thomas, A quick note on the proposed solution. 1. In Zendesk triggers you can't directly choose an requester if it's not your agent (light agents work too if you have this enabled)....
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- Henrik Heusala
- Created October 29, 2019 09:53
- 0 votes
Henrik Heusala commented, October 01, 2019 12:01
This functionality has been the X factor for Insights and should be asap included in Explore reporting - without this functionality it's very hard to move from Insights.
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- Henrik Heusala
- Created October 01, 2019 12:01
- 1 vote
Henrik Heusala commented, October 01, 2019 11:53
Hi guys, Thanks for this info allthough in our opinion this should be default behaviour - both having links to tickets, users and organizations as well as the ability to drill through on any given ...
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- Henrik Heusala
- Edited October 01, 2019 11:59
- 1 vote
Henrik Heusala commented, September 16, 2019 10:02
This is a very important feature and used in Insights all the time. Does this mean we're unable to for example add a Last Updated date and sort via that too?
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- Henrik Heusala
- Created September 16, 2019 10:02
- 0 votes
Henrik Heusala created a post, August 27, 2019 11:37
SLA in views - Change the translations to use just SLA - Takes way too much of the limited space
1. Community
2. Feedback on Support
Hi guys, Zendesk SLA is a really good tool and in the centre of Zendesk work and views - All tickets in many workflows are handled according to the SLA settings and one of the many really, really g...
- Henrik Heusala
- Edited August 27, 2019 11:40
- 8 followers
- 4 comments
- 9 votes
Henrik Heusala commented, August 03, 2019 09:21
No, normal text from 1 line like any other. This is a problem with one ticket. Could it be that as the whole line where we try to retract starts with >> this somehow messes up the redaction? The ...
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- Henrik Heusala
- Created August 03, 2019 09:21
- 0 votes
Henrik Heusala commented, August 01, 2019 14:41
Hi Nicole, This error comes on a certain ticket when trying to remove normal text
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- Henrik Heusala
- Created August 01, 2019 14:41
- 0 votes
Henrik Heusala commented, August 01, 2019 14:27
Hi, We are getting error 500 with some tickets, what does this mean?
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- Henrik Heusala
- Edited August 01, 2019 14:27
- 0 votes