Adrian Stefan
- Total activity 17
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Activity overview
Latest activity by Adrian Stefan-
Adrian Stefan commented,
I have this problem as well. Users are unable to reset passwords using their correct domain-specific email addresses. The option to allow them to do so is enabled. I am currently creating their acc...
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Adrian Stefan commented,
Is End-User still an option in the latest Zendesk. I'm trying to downgrade before suspending: Update: It's not an option in the drop-down if you click Edit on the list of people, but if you go to ...
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Adrian Stefan commented,
Is there a way to not have replies reopen the ticket after its status is marked as Solved?
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Adrian Stefan commented,
I'm having an issue whereby the #requester command works in the sandbox environment, but not the production one. The designated requester is a light agent user, configured the same in both environm...
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Adrian Stefan created a post,
[Insights use case] Reduce the Amount of Undesirable Tickets
I’d like to share some custom report ideas designed to give you a fast reading of how effective the support process is. They pertain to the “quality” of tickets that you receive. Basically you firs...
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Adrian Stefan commented,
Thanks Mike, that resolved my issue. So just to confirm, only private schedules can be mailed to external users.
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Adrian Stefan commented,
I'm still getting this message when trying to add an external email to the list of recipients: "Reports can only be sent to valid project members. Please double-check ..."
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Adrian Stefan commented,
How do you get the drill-in report to automatically appear as a table if the parent report is a bar graph?
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Adrian Stefan commented,
Hi Bryant, Is it possible to customize the sound of the alert? I'm currently relying on API integration with a cloud service provider to send me SMS notifications of tickets opened after-hours. Th...
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Adrian Stefan commented,
Thanks Jessie