Adrian Stefan
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Total activity15
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Last activity
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Activity overview
Latest activity by Adrian Stefan-
Adrian Stefan commented,
Is End-User still an option in the latest Zendesk. I'm trying to downgrade before suspending: Update: It's not an option in the drop-down if you click Edit on the list of people, but if you go to ...
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Adrian Stefan commented,
Is there a way to not have replies reopen the ticket after its status is marked as Solved?
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Adrian Stefan commented,
I'm having an issue whereby the #requester command works in the sandbox environment, but not the production one. The designated requester is a light agent user, configured the same in both environm...
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Adrian Stefan created a post,
[Insights use case] Reduce the Amount of Undesirable Tickets
I’d like to share some custom report ideas designed to give you a fast reading of how effective the support process is. They pertain to the “quality” of tickets that you receive. Basically you firs...
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Adrian Stefan commented,
Thanks Mike, that resolved my issue. So just to confirm, only private schedules can be mailed to external users.
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Adrian Stefan commented,
I'm still getting this message when trying to add an external email to the list of recipients: "Reports can only be sent to valid project members. Please double-check ..."
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Adrian Stefan commented,
How do you get the drill-in report to automatically appear as a table if the parent report is a bar graph?
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Adrian Stefan commented,
Thanks Jessie
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Adrian Stefan commented,
Hi, we are looking to use Zendesk to replace our Wiki environment. We have a lot of end users registered to whom we would like to grant access to build the knowledge base. Is there anything we can ...