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Sean Starwind

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Latest activity by Sean Starwind
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    Sean Starwind commented,

    Hi Amber, If you add a filter to your custom metric for    ticket status (Historic) <> (empty value)    then it should be selecting all updates apart from the first on a ticket. As an example, a cu...

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    Sean Starwind commented,

    It seems as though, at the moment, we can only set 1 view for skills match on the routing settings page? Are there any plans to allow this to be set on more than one view?

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    Sean Starwind commented,

    Will this app also affect the from address for an email notification being sent by a trigger? Or will it only apply to the update notification that is sent from a public reply being made?

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    Sean Starwind commented,

    +1 Can we get some official response on this please? This takes far too long when we're trying to add one of our existing email addresses as a support address and first have to to change requester ...