
Brenda Piersak
Team Lead, Customer Service Technology Support Team Lead (interim), Application Support
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Last activity
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Activity overview
Latest activity by Brenda Piersak-
Brenda Piersak commented,
Thank you for your replies! Jessie - I was hoping not to reassign the ticket to T1 just for communication because I don't want T2-5 to lose visibility of an incident they are actively working on. ...
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Brenda Piersak created a post,
Workflow question when Tier 1 maintains communciation
AnsweredHello! We have 5 tiers of support within our workflow. All requests start with Tier 1 (Customer Service) and a ticket can potentially end up at Tier 5 if it is not resolved between Tiers 2-4. On...
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Brenda Piersak commented,
Agree! We would love to see this feature.