Brenda Piersak

Team Lead, Customer Service Technology Support Team Lead (interim), Application Support

Total activity

29
Last activity

March 22, 2021 01:48
Member since

February 24, 2017 14:35
Following

0 users
Followed by

0 users
Votes

3
Subscriptions

23

Activity overview

Latest activity by Brenda Piersak

Brenda Piersak commented, December 17, 2018 17:56
Thank you for your replies! Jessie - I was hoping not to reassign the ticket to T1 just for communication because I don't want T2-5 to lose visibility of an incident they are actively working on. ...
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- Brenda Piersak
- Created December 17, 2018 17:56
- 0 votes
Brenda Piersak created a post, December 11, 2018 20:44
Workflow question when Tier 1 maintains communciation
Answered
1. Community
2. Support Q&A
Hello! We have 5 tiers of support within our workflow. All requests start with Tier 1 (Customer Service) and a ticket can potentially end up at Tier 5 if it is not resolved between Tiers 2-4. On...
- Brenda Piersak
- Created December 11, 2018 20:44
- 5 followers
- 6 comments
- 0 votes
Brenda Piersak commented, February 10, 2017 20:33
Agree! We would love to see this feature.
- View comment
- Brenda Piersak
- Created February 10, 2017 20:33
- 2 votes

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