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Vincent Dollet

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  • Important information for Support Enterprise and Explore Professional customers

    On Wednesday February 26th, 2020, we're introducing a much-requested new feature for Explore Professional and Support Enterprise customers that enables you to use Support Enterprise custom roles t...

  • Release Notes Through 2019-10-11

    Zendesk Chat + Message New [Weekly Analytics Email Reports] We are making a change in timing when weekly analytics email reports are being sent. The emails will now be sent on Sunday at 6 am UTC. ...

  • Release Notes Through 2019-10-25

    Zendesk Guide + Gather Fixes / Updates Content Moderation has been enabled by default, but without a keyword list. This enables manual moderation using the 'Hide for moderation' action on posts an...

  • Release Notes Through 2019-10-18

    Zendesk Support New This week we made some changes in the number of results returned per query via our Views and Search APIs - please refer to the linked announcements for details.    Zendesk Gui...

  • Release Notes Through 2019-10-04

    Zendesk Chat New [Dashboard] A new UI has been added in the agent list to support migration of Chat Phase 1 accounts to Chat Phase 4. This UI will be only shown to customers whose migrated is alre...

  • Release Notes thru 2017-09-08

    Zendesk Chat + Message Zendesk Message Fixes / updates Fixed a bug in search functionality Fixed a bug where agents could not reassign a LINE conversation which they accepted beta.zopim.com ...

  • Release Notes thru 2017-09-15

    Zendesk Chat + Message Zendesk Chat New Added fullscreen mode for Real-time Monitoring dashboard Added a third tab in the right hand panel in History to list out the last 20 conversions attributed...

  • Release Notes thru 2017-09-22

    Zendesk Chat + Message  Zendesk Chat New Public REST APIs for Skills are now available. Learn more Fixed Fixed a bug which was causing our customers to see TypeErrors in their console (>= 1 per...

  • Release Notes thru 2017-09-29

    Zendesk Support New Nothing this week Fixed Change "cause of suspension" link to point to different article Fix "no-comment" Macro Previews:  Macro Preview returns error "Preview failed to load"...

  • Release Notes Through 2018-05-18

    Zendesk Chat New [Web Widget] Chat conversation history in the Web Widget is now available to customers in the new integrated Chat in Web Widget early access program. Learn more [Reminder] Supp...