Avatar

Vincent Dollet

  • Total activity 350
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 6 users
  • Votes 1
  • Subscriptions 162

Articles

Recent activity by Vincent Dollet Sort by recent activity Recent activity Votes
  • Say hello to Zendesk Explore

    We’re excited to announce the availability of Zendesk Explore. We know that building the best customer experience works better when it's driven by data. With Zendesk Explore, businesses get instan...

  • Release Notes Through 2019-10-11

    Zendesk Chat + Message New [Weekly Analytics Email Reports] We are making a change in timing when weekly analytics email reports are being sent. The emails will now be sent on Sunday at 6 am UTC. ...

  • Release Notes Through 2019-10-25

    Zendesk Guide + Gather Fixes / Updates Content Moderation has been enabled by default, but without a keyword list. This enables manual moderation using the 'Hide for moderation' action on posts an...

  • Release Notes Through 2019-10-18

    Zendesk Support New This week we made some changes in the number of results returned per query via our Views and Search APIs - please refer to the linked announcements for details.    Zendesk Gui...

  • Release Notes Through 2019-10-04

    Zendesk Chat New [Dashboard] A new UI has been added in the agent list to support migration of Chat Phase 1 accounts to Chat Phase 4. This UI will be only shown to customers whose migrated is alre...

  • Updates to datasets in Explore

    On July 8, 2019 we plan to release a fix that will update all of your pre-built datasets to the latest version and ensure that the metrics and attributes in each dataset are synced to the latest ve...

  • Changes to default role with Zendesk Explore

    We've recently updated how the Zendesk Explore default role is configured. Here’s a brief summary of what’s changed: The default Explore user role has been changed from Editor to No Access This c...

  • Release Notes thru 2017-09-08

    Zendesk Chat + Message Zendesk Message Fixes / updates Fixed a bug in search functionality Fixed a bug where agents could not reassign a LINE conversation which they accepted beta.zopim.com ...

  • Release Notes thru 2017-09-15

    Zendesk Chat + Message Zendesk Chat New Added fullscreen mode for Real-time Monitoring dashboard Added a third tab in the right hand panel in History to list out the last 20 conversions attributed...

  • Release Notes thru 2017-09-22

    Zendesk Chat + Message  Zendesk Chat New Public REST APIs for Skills are now available. Learn more Fixed Fixed a bug which was causing our customers to see TypeErrors in their console (>= 1 per...