Vassilios Lourdas
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Activity overview
Latest activity by Vassilios Lourdas-
Vassilios Lourdas created a post,
Knowledge Capture language picker
Hello, We have a support centre with 8 different languages. Our agents have very often the problem that they can find the correct article in English, but not in other languages that our agents have...
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Vassilios Lourdas commented,
That sounds a good idea since it would be easier for you to also classify the topics.
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Vassilios Lourdas commented,
Hi Mike, actually after activating it does send, but when testing the triggers in German, then I get no suggestions, while on the live system I do. Strange.
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Vassilios Lourdas commented,
Hello Vladan, Thanks a lot for your reply! Really appreciated! I think that the effort to make it happen does not worth it. Maybe I can create a feature request so that it's implemented by default....
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Vassilios Lourdas commented,
Hello, I am trying to test a ticket submitted in English and German, but I get results only when I add text in English, while the articles have a German translation. Any help?
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Vassilios Lourdas commented,
Hello, is it possible somehow to also show the article's section name in the results?
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Vassilios Lourdas commented,
Brilliant @Trapta!! Thanks a lot!!! You made my life easier today :)
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Vassilios Lourdas commented,
This is the reason: I have adapted the homepage as following: 1, 2 and 3 are different categories that belong to a specific product. In total I have 9 of those special categories, 3 per product: ET...
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Vassilios Lourdas commented,
Hello, I would like to know if I can include a dynamic content placeholder in a '#is name' statement. So, instead of specifying the name here, if I can have a dynamic placeholder, something like {{...
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Vassilios Lourdas commented,
Ok, I found it! I had to use a different reference of the dynamic content. The correct one is {{dc 'etsuserguidenew'}}Thanks a lot for your support!