Vassilios Lourdas
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Total activity73
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Last activity
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Comments
Votes on activity by Vassilios Lourdas-
Hello, can't you implement an easier way to create anchor links without going to the HTML editor? :) Thanks!
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Hi all, maybe a bit weird question. I see the following: Ticket group Name of the group where the ticket was assigned. This is not really clear to me... What I mean: - The ticket was assigned...
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Ok, I found it! I had to use a different reference of the dynamic content. The correct one is {{dc 'etsuserguidenew'}}Thanks a lot for your support!
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Hello @Ryan, Is there a way to see what exactly has changed in an article? For example, I see the "Body" was updated in an article, but I would like to see what exactly has changed. Isn't that poss...
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Hello, I have just reset my sandbox, but Guide plan for that account has not been copied. Any idea? I am on an enterprise plan. Thanks
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That sounds a good idea since it would be easier for you to also classify the topics.
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Hi Mike, actually after activating it does send, but when testing the triggers in German, then I get no suggestions, while on the live system I do. Strange.
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Hello Vladan, Thanks a lot for your reply! Really appreciated! I think that the effort to make it happen does not worth it. Maybe I can create a feature request so that it's implemented by default....
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Hello, I am trying to test a ticket submitted in English and German, but I get results only when I add text in English, while the articles have a German translation. Any help?
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Hello, is it possible somehow to also show the article's section name in the results?