Candace Alexandres commented,
Thanks @Nicole! This does help. I'm just surprised that there is no way to allow end users to specify their time zone themselves. I would have expected this to be available as an editable field in ...
Candace Alexandres commented,
I'm trying to find out how users can set their own time zone. It looks like the article mentioned above is no longer live.
Candace Alexandres commented,
Hi All, This was a sticking point for my company to sign up with Zendesk. They got us added to some sort of beta that allows agents (full and light) to use the Help Center forms just like end user...
Candace Alexandres commented,
Is there a way for the Help Center Manager to allow a specific segment of agents the ability to edit or delete posts in select community topics? We don't want all our agents to have this ability bu...
Candace Alexandres commented,
We desperately need an easy CSV user export feature built standard into Zendesk. While I managed to use the hacky workaround outlined earlier in this post to get the XML export changed over to a re...
Candace Alexandres commented,
Wonderful! thanks for the help @Frojon and @Heather! Our agents pick up their own tickets from the queue, so it makes sense why this trigger has only been tripped a handful of times.
Candace Alexandres commented,
Does the "Notify assignee of assignment" trigger not apply when the agent assigns him/herself?
Candace Alexandres commented,
I agree with this suggestion. I've setup a user field for our employees (we ignore this field for any other end user type), which specifies which office they are located in. One of our support age...
Candace Alexandres created a post,
Similar to the drop down fields that agents use in the Support Center, I'd like to see type-ahead functionally be added as a standard feature for all drop down fields in the end-user facing request...
Candace Alexandres commented,
Hi Jessie, I have a follow up question about light agents being able to add CCs. Can't a light agent add a CC simply by replying to the comment via email and adding a new person to the email threa...