Corie Bush

Total activity

17
Last activity

April 10, 2019 00:03
Member since

April 04, 2017 22:25
Following

0 users
Followed by

0 users
Votes

3
Subscriptions

6

Activity overview

Latest activity by Corie Bush

Corie Bush created a post, April 10, 2019 00:03
Can you send a notification when you reassign a ticket to another group?
Answered
1. Community
2. Support Q&A
Can you create a trigger to send an email when you reassign a ticket from one group/assignee to another?
- Corie Bush
- Created April 10, 2019 00:03
- 2 followers
- 1 comment
- 0 votes
Corie Bush created a post, February 27, 2019 17:55
Is there a way to mark a ticket as solved through email
Answered
1. Community
2. Support Q&A
Hi, we have people outside of Zendesk assisting us with answering tickets, such as our benefits broker. Is there a way for them to mark a ticket as solved in the email vs. going into Zendesk? They...
- Corie Bush
- Created February 27, 2019 17:55
- 5 followers
- 4 comments
- 0 votes
Corie Bush commented, October 31, 2017 15:51
Hi Nicole, they are not seeing the other groups, but that is as designed as we don't want them to see tickets they are not assigned to.
- View comment
- Corie Bush
- Created October 31, 2017 15:51
- 0 votes
Corie Bush commented, October 30, 2017 22:14
Hi Nicole, I am the Admin and I don't believe I set up anything to prevent that. What am I doing wrong?
- View comment
- Corie Bush
- Created October 30, 2017 22:14
- 0 votes
Corie Bush commented, October 26, 2017 23:11
Hi, am I reading it correctly that an Agent cannot assign a ticket to another group unless they are a member of that group? We are using ZendeskHR and I have groups set up for Benefits, Stock, etc...
- View comment
- Corie Bush
- Created October 26, 2017 23:11
- 0 votes
Corie Bush created a post, September 01, 2017 18:59
Create Insight Report on Tickets Pending more than 48 hours with no touch
1. Community
2. Insights Q&A
Hi, I am new to Insights and all of my report creation has been copying the standard Insights - View Only reports so I need some help on this one. I need to create a report that shows me the # of t...
- Corie Bush
- Created September 01, 2017 18:59
- 3 followers
- 1 comment
- 0 votes
Corie Bush created a post, July 07, 2017 21:59
Create custom Insights?
1. Community
2. Support Q&A
Hi, I am new to reporting and need to create a report that shows the # of new tickets submitted in the last 24 hours, with the ability to drill down and filter by Group. I tried to do this on my o...
- Corie Bush
- Created July 07, 2017 21:59
- 2 followers
- 1 comment
- 0 votes
Corie Bush created a post, July 07, 2017 20:51
Need to be able to CC email alias on a ticket
1. Community
2. Support Q&A
Hi, there are times that we need to copy an email alias on a ticket as the information contained in it may impact that group. Let me add that the alias I want to copy is also an email alias we use...
- Corie Bush
- Edited July 07, 2017 21:46
- 1 follower
- 1 comment
- 0 votes