Corie Bush
- Total activity 17
- Last activity
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Activity overview
Latest activity by Corie Bush-
Corie Bush created a post,
Can you send a notification when you reassign a ticket to another group?
AnsweredCan you create a trigger to send an email when you reassign a ticket from one group/assignee to another?
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Corie Bush created a post,
Is there a way to mark a ticket as solved through email
AnsweredHi, we have people outside of Zendesk assisting us with answering tickets, such as our benefits broker. Is there a way for them to mark a ticket as solved in the email vs. going into Zendesk? They...
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Corie Bush commented,
Hi Nicole, they are not seeing the other groups, but that is as designed as we don't want them to see tickets they are not assigned to.
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Corie Bush commented,
Hi Nicole, I am the Admin and I don't believe I set up anything to prevent that. What am I doing wrong?
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Corie Bush commented,
Hi, am I reading it correctly that an Agent cannot assign a ticket to another group unless they are a member of that group? We are using ZendeskHR and I have groups set up for Benefits, Stock, etc...
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Corie Bush created a post,
Create Insight Report on Tickets Pending more than 48 hours with no touch
Hi, I am new to Insights and all of my report creation has been copying the standard Insights - View Only reports so I need some help on this one. I need to create a report that shows me the # of t...
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Corie Bush created a post,
Create custom Insights?
Hi, I am new to reporting and need to create a report that shows the # of new tickets submitted in the last 24 hours, with the ability to drill down and filter by Group. I tried to do this on my o...
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Corie Bush created a post,
Need to be able to CC email alias on a ticket
Hi, there are times that we need to copy an email alias on a ticket as the information contained in it may impact that group. Let me add that the alias I want to copy is also an email alias we use...