Yoko Rizzo
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Activity overview
Latest activity by Yoko Rizzo-
Yoko Rizzo created a post,
Preserve Group and Assignee for user-generated follow-up tickets
AnsweredWhenever a user writes back to a Closed ticket, a follow-up is created without Group or Assignee. If the original ticket was assigned a Group or Assignee, i think those should be preserved in the ...