Jennifer Zou
Be Beautiful. Be Confident. Be Myself.
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Total activity189
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes83
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Activity overview
Latest activity by Jennifer Zou-
Jennifer Zou created a post,
New Feature Request:Link to multiple JIRA instances
Hi Zendesk, In my organization, we have two JIRA instances, and both of them need to be linked to our Zendesk account. Please add this new feature. I know TeamSupport (another ticket system) can li...
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Jennifer Zou commented,
Hi Nicole, I am just wondering that why I cannot receive both of them. I only need one. Is this a built-in feature of zendesk? which only send one notification email if you are both requester/assig...
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Jennifer Zou created a post,
Not receiving CC email as an assignee
AnsweredHi Everyone, I noticed that if I set myself as the assignee and cc myself. Then I only received ticket as the assignee, I didn't receive cc notification emails. Why is that? Thanks, Jennifer.
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Jennifer Zou commented,
You can do this by creating an automation in the setting.
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Jennifer Zou created a post,
New Feature Request: conditional fields app add multi-selection
CompletedHi There, I noticed that the conditional fields app can't pop up new fields based on the multi-selection fields. For example: I have a multi-selection field called "MCU": s1, s2, s3, s4, s5. User c...
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Jennifer Zou commented,
Hi Yuri, May I submit a new feature request? I would like to sync “Issue Type” field in JIRA with Zendesk. Our use case is: If the linked JIRA's Issue type is bug ->change ticket status to on-hold...
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Jennifer Zou commented,
I am having the same error: An app has timed out and has prevented the submission of the ticket. Don't know how to fix it...
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Jennifer Zou commented,
Hi Jennifer, In the drop down selection list of benchmark, I only see three options: Others, External Customer and company size:100-499. Is there other choices? Thanks.
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Jennifer Zou commented,
How to make a private note a public reply?
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Jennifer Zou commented,
Anyone knows how to make a optional field required based on the selection of dropdown field? Something like: if ($('.request_some_custom_fieldA').val() == "SW"){$('.request_some_custom_fieldB').r...