Jennifer Zou
Be Beautiful. Be Confident. Be Myself.
-
Total activity190
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes83
-
Subscriptions73
Posts
Recent activity by Jennifer Zou-
New Feature Request:Link to multiple JIRA instances
Hi Zendesk, In my organization, we have two JIRA instances, and both of them need to be linked to our Zendesk account. Please add this new feature. I know TeamSupport (another ticket system) can li...
-
Not receiving CC email as an assignee
AnsweredHi Everyone, I noticed that if I set myself as the assignee and cc myself. Then I only received ticket as the assignee, I didn't receive cc notification emails. Why is that? Thanks, Jennifer.
-
New Feature Request: conditional fields app add multi-selection
CompletedHi There, I noticed that the conditional fields app can't pop up new fields based on the multi-selection fields. For example: I have a multi-selection field called "MCU": s1, s2, s3, s4, s5. User c...
-
Add warning message to trigger action
PlannedHi, I want to create a trigger that can pop up a warning message when user do sth. Now, I need to create an app to do this and write a lot of code. It would be best if Zendesk can add this to trigg...
-
SLA time did not pause in pending and on-hold status
Hi Zendesk Expert, I found that one of my ticket did not pause SLA Breach time when the status is in pending and on-hold. The real SLA should be about 2 month, however, in the system, it shows half...