Kate Styer
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Total activity54
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes20
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Activity overview
Latest activity by Kate Styer-
Kate Styer commented,
We also would like to be able to restrict who is able to share tickets in our instance. The reason this is important: We run a large instance with ~30 teams and only two of them should be able to s...
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Kate Styer commented,
When I create a custom attribute like this I have been unable to find a way to allow using a date range rather than selecting the dates manually. Attached are the original Ticket created - Week of ...
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Kate Styer commented,
This comes up regularly for us and the need to create triggers that create tags is a hack.
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Kate Styer commented,
This is something that has been an issue for us for awhile. An update that would include this ability would be extremely welcome. The level of effort to locate the previous group and assignee is ...
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Kate Styer commented,
We have a request from agent groups that match the above. They have Agent Collision but it is not solving there issues fully. We continue to train teams to watch for others on the ticket but they...
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Kate Styer commented,
This is also a major pain for us. Example When an agent is searching for a macro called "Water Park Operating Hours" they commonly want to search for Park Hours and this does not populate the ma...
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Kate Styer commented,
We have only recently launched a few teams into Zendesk, but we are already getting tangled in the mess of collaboration. Whether using one of the apps above, creating a new ticket, changing reque...
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Kate Styer commented,
Danielle, I would also like to have my subdomains be added to this beta. I have received a requirement from my management to get these types of notifications or some other form of more proactive no...