Richard Patterson
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Activity overview
Latest activity by Richard Patterson-
Richard Patterson commented,
This seems like yet another situation where Zendesk is needlessly changing behaviors in an undesirable manner.
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Richard Patterson commented,
We're seeing the same behavior as matthewl above. It is imperative that we get this functionality into the new native Conditional Fields feature, as it has completely broken analytics for our suppo...
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Richard Patterson commented,
I agree with Terry - It is a horrible response caused by poor development. We had a support ticket open for this issue that was opened November 1, 2018 - we were given the same "solution"...
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Richard Patterson commented,
I'd just like to voice complete agreement with the other Zendesk Admins in this thread. The lack of visibility for an Admin into personal macros is inexcusable for a platform as ubiquitous as Zende...
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Richard Patterson commented,
Hi Nicole, Any update on where this currently lives on the roadmap (or if it made it to the roadmap)? Similar to a comment above, we find that our customers get confused by the template saying we'v...
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Richard Patterson commented,
Good morning Zendesk - We're running into a situation where the ticket is created as "New" - however if one of our customers replies back via their account portal before one of our agents...