Becca
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Last activity
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Activity overview
Latest activity by Becca-
Becca commented,
Agree with all of the above comments. Custom fields are crucial to our team's workflow and we need a way to measure trends over time.
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Becca commented,
Hi Jimmy - Unfortunately I don't think the Assignee reassignments metric will do it for me as I need to capture the first time (and only that time) a ticket was assigned to a person and aggregate t...
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Becca created a post,
Add Minimum Date Function to Formula Builder to Identify First Time A Ticket was Assigned to Person
Requesting the ability to identify the first time a ticket was assigned to a person in order to create a metric that shows the number of tickets first assigned to a person by week. Background on ou...
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Becca commented,
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Becca commented,
Hi Kasl, Would something like this work? This is the article I referred to if it helps: https://support.zendesk.com/hc/en-us/articles/205367047-Insights-Reports-Duration-between-two-or-more-ticket...
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Becca commented,
I've reviewed the following articles and believe I'm close on my below metric #1 whose goal is to define the first time a ticket's group = Support Engineering, but I'm having trouble making a sensi...
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Becca commented,
Hi I'm also looking to report on when a ticket was first assigned to a particular group and am interested in aggregating that metric by week. I've tried creating the metric two different ways and b...