Christian Estefani
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Activity overview
Latest activity by Christian Estefani-
Christian Estefani commented,
Thanks for creating a post for that idea, Adarsh.Let me share the post here so others can upvote it: https://support.zendesk.com/hc/en-us/community/posts/360029526514
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Christian Estefani commented,
+1 This, or create a new command: #appendtag or #addtag Original article: Using the Mail API to update ticket properties from your inbox
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Christian Estefani commented,
Hi! I have a question about two statements in this article: "All ticket statuses can match, except for On-hold. When a ticket is changed to On-hold in one account, it will be submitted as Open in t...
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Christian Estefani created a post,
Require Name and Reason for Account Assumption
When an administrator enables Account Assumption, he should be prompted for a reason.Then, when the other administrators receive the email about enabling Account Assumption, the email should say...
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Christian Estefani commented,
I'm glad to see my company's not the only one who needs this function! Our Zendesk instance contains a CITD brand and an HR brand, and agents associated with one brand should not have access to the...
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Christian Estefani commented,
Why has this request/suggestion been ignored for a year? :0
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Christian Estefani commented,
Hi, Franklin! I figured this is already a lost cause. Our company is also looking for an alternative due to simple-but-"unresolvable" concerns such as this one. Would you mind letting me know once ...
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Christian Estefani commented,
Our company is also receiving complaints about this feature. May I ask why a request as crucial as this remains unresolved for 5.5 years now?