Christian Estefani
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Total activity24
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Christian Estefani-
Christian Estefani commented,
"I don't understand the difference between the two sentences above."My amazing manager just told me that what these sentences probably mean are that agents can change their OWN comments into intern...
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Christian Estefani commented,
"Agents and admins can change any comments from public to private. Admins can change any public comment to private."I don't understand the difference between the two sentences above. Also, is it...
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Christian Estefani commented,
Thanks for creating a post for that idea, Adarsh.Let me share the post here so others can upvote it: https://support.zendesk.com/hc/en-us/community/posts/360029526514
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Christian Estefani commented,
Hi! I have a question about two statements in this article: "All ticket statuses can match, except for On-hold. When a ticket is changed to On-hold in one account, it will be submitted as Open in t...
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Christian Estefani commented,
I'm glad to see my company's not the only one who needs this function! Our Zendesk instance contains a CITD brand and an HR brand, and agents associated with one brand should not have access to the...
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Christian Estefani commented,
Why has this request/suggestion been ignored for a year? :0
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Christian Estefani commented,
Hi, Franklin! I figured this is already a lost cause. Our company is also looking for an alternative due to simple-but-"unresolvable" concerns such as this one. Would you mind letting me know once ...
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Christian Estefani commented,
Our company is also receiving complaints about this feature. May I ask why a request as crucial as this remains unresolved for 5.5 years now?