Shane Phelan
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Last activity
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Activity overview
Latest activity by Shane Phelan-
Shane Phelan commented,
Great outline of your use case Or, I hope the Zendesk Product team will pick this feature request up.
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Shane Phelan commented,
This is critical for us too. We have many internal people who are both agents and requesters. We just need our agents to have the "Submit a request link" to access forms for ticket submissions.
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Shane Phelan commented,
Hi, Is there any update on this? Are there any plans to add to the feature set for ticket sharing? The ability to sync, ticket numbers between instances would be very helpful or record both ticket ...