Josh Rosenthal
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Total activity46
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Josh Rosenthal-
Josh Rosenthal commented,
Hey Dylan, The satisfaction tab in the reporting overview is events based, and doesn't look at the ticket status, which can cause a discrepancy as mentioned in our article here. It's pretty likel...
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Josh Rosenthal commented,
Hey David,Taking a look here we're going to have to get into some pretty specific details of your setup to help with this, I'll start a ticket for you and follow up there!
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Josh Rosenthal commented,
Hey Daniel,Unfortunately the slack integration doesn't have the option to target specific users about their own ticket updates. As a work around to this you could potentially create a group and ma...
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Josh Rosenthal commented,
Hey Mike,I appreciate you reaching out on the community about this!Taking a look into this it appears that the font color is set automatically and is previewed when you select your color in the set...
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Josh Rosenthal commented,
Hey Artur,While I can't provide a ton of detail on this, it's my understanding that due to the way Guide is built this would be nearly impossible to predict for a single account. Apologies that the...
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Josh Rosenthal commented,
Hey Tianqui, I'm going to get a ticket started for you on this so we can troubleshoot in further detail on this!
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Josh Rosenthal commented,
Hey Tianqui,You can use our web widget API to call different results on different pages here's the relevant documentation to help out with that:https://developer.zendesk.com/embeddables/docs/widget...
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Josh Rosenthal commented,
Hey Tom, Assuming you're on guide professional you might be able to use the automatic XML sitemap feature, which is documented here:https://support.zendesk.com/hc/en-us/articles/206401358#topic_ppn...
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Josh Rosenthal commented,
Hi Huilee, We should be able to help with that, I'm going to bring your request into a ticket so we can get into account details there!
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Josh Rosenthal commented,
Hey Brad, I did a little testing on this, and while I can't confirm when this changed, the satisfaction rating section in the CSAT email does not require users to log in seperately to rate or upd...