Josh Rosenthal
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Activity overview
Latest activity by Josh Rosenthal-
Josh Rosenthal created an article,
Does changing my SSO affect my JIRA integration?
Question Does changing my SSO affect my JIRA integration? Answer The JIRA integration uses an API connection with JIRA, so changing the authentication method of your Support account does not affec...
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Josh Rosenthal commented,
Hey Philip,While we don't have an equivalent guide for how to do this in explore you should be able to find the data you are looking for with a calculated metric. (This is similar to using the Adva...
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Josh Rosenthal commented,
Hey Dylan, The satisfaction tab in the reporting overview is events based, and doesn't look at the ticket status, which can cause a discrepancy as mentioned in our article here. It's pretty likel...
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Josh Rosenthal commented,
Hey David,Taking a look here we're going to have to get into some pretty specific details of your setup to help with this, I'll start a ticket for you and follow up there!
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Josh Rosenthal commented,
Hey Daniel,Unfortunately the slack integration doesn't have the option to target specific users about their own ticket updates. As a work around to this you could potentially create a group and ma...
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Josh Rosenthal commented,
Hey Mike,I appreciate you reaching out on the community about this!Taking a look into this it appears that the font color is set automatically and is previewed when you select your color in the set...
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Josh Rosenthal commented,
Hey Artur,While I can't provide a ton of detail on this, it's my understanding that due to the way Guide is built this would be nearly impossible to predict for a single account. Apologies that the...
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Josh Rosenthal commented,
Hey Tianqui, I'm going to get a ticket started for you on this so we can troubleshoot in further detail on this!
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Josh Rosenthal commented,
Hey Tianqui,You can use our web widget API to call different results on different pages here's the relevant documentation to help out with that:https://developer.zendesk.com/embeddables/docs/widget...
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Josh Rosenthal commented,
Hey Tom, Assuming you're on guide professional you might be able to use the automatic XML sitemap feature, which is documented here:https://support.zendesk.com/hc/en-us/articles/206401358#topic_ppn...