Michel commented,
Hi Jorma, I was recently looking into this and Zendesk has no native way to support TTY. I was reading about tty on this website: http://www.abouttty.com/ and I see that the TTY aspect is handl...
Michel created an article,
Question What is the Talk Partner Edition plan? Answer Talk Partner Edition is a API toolbox that allows third party telephony systems integration with Zendesk. It provides API endpoints that all...
Michel created an article,
Question I need to add a new greeting for Talk. Is there a limit to how long can my greeting be? Answer There is no time limit for outgoing greetings, but there is a file size limit. Each greeting...
Michel created an article,
Question How do I add or upload a new greeting for Talk? Answer To add a new greeting: Navigate to Admin icon () > Channels > Talk > Greetings > Add a greeting. There are two ways to ...
Michel created an article,
Question How can I add a phone number from a particular country in Talk if it is not on the available list of countries to pick from? Answer Although phone numbers from a variety of countries are ...
Michel commented,
Hi Michal, Unfortunately, the only way to integrate a Talk solution would be to use the Talk Partner Edition (TPE) end-points to create your integration. I say unfortunately, because from what ...
Michel commented,
Hello Tran and Mike, This is indeed a generic solution and, if we want to see what exactly happened we would need to look into specific errors of these failures. Since this will require more ac...
Michel commented,
Hello Josh, I am sorry this is happening to you, unfortunately we would need more details about this issue and therefore, since it is going to be a more account specific question, we would need t...
Michel commented,
Hello Helen, Unfortunately, this is not something that is yet achievable. The way this would work for now is that your customers, by responding stop, would create a ticket in your instance. Y...
Michel commented,
Hello Mustafa, As Jessie stated, this would not be possible. You would need to create two distinctive article in each of your brands. The reason being that each of your Widgets is Branded and wo...