Michel
- Total activity 77
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Activity overview
Latest activity by Michel-
Michel created an article,
Phone Number Regulatory FAQ
To use phone numbers compliantly in many countries of the world, both Zendesk (and Twilio) and our customers must adhere to the local country regulations. Doing so often means that we must provide ...
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Michel created an article,
Unable to Place Outbound Calls using a Toll Free Number
Toll-free numbers are telephone numbers with distinct codes that can be dialed from landlines and, in some countries, from mobiles with no charge to the person placing the call. Such numbers allow ...
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Michel commented,
Hello Zachary, I have to admit, Allen is nailing it. There is no way to make sure the user is subject to GDPR if they are not explicitly saying so. The collected metadata is going to be little to ...
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Michel commented,
Hi Jorma, I was recently looking into this and Zendesk has no native way to support TTY. I was reading about tty on this website: http://www.abouttty.com/ and I see that the TTY aspect is handl...
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Michel created an article,
What is Talk Partner Edition?
Question What is the Talk Partner Edition plan? Answer Talk Partner Edition is a API toolbox that allows third party telephony systems integration with Zendesk. It provides API endpoints that all...
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Michel created an article,
How do I add a new greeting?
Question How do I add or upload a new greeting for Talk? Answer To add a new greeting: Navigate to Admin icon () > Channels > Talk > Greetings > Add a greeting. There are two ways to add a new gr...
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Michel created an article,
Why can't I add a Talk phone number from my country?
Question How can I add a phone number from a particular country in Talk if it is not on the available list of countries to pick from? Answer Although phone numbers from a variety of countries are ...
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Michel commented,
Hi Michal, Unfortunately, the only way to integrate a Talk solution would be to use the Talk Partner Edition (TPE) end-points to create your integration. I say unfortunately, because from what ...
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Michel commented,
Hello Tran and Mike, This is indeed a generic solution and, if we want to see what exactly happened we would need to look into specific errors of these failures. Since this will require more ac...
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Michel commented,
Hello Josh, I am sorry this is happening to you, unfortunately we would need more details about this issue and therefore, since it is going to be a more account specific question, we would need t...