Michel commented,
Hi Michal, Unfortunately, the only way to integrate a Talk solution would be to use the Talk Partner Edition (TPE) end-points to create your integration. I say unfortunately, because from what ...
Michel commented,
Hello Tran and Mike, This is indeed a generic solution and, if we want to see what exactly happened we would need to look into specific errors of these failures. Since this will require more ac...
Michel commented,
Hello Josh, I am sorry this is happening to you, unfortunately we would need more details about this issue and therefore, since it is going to be a more account specific question, we would need t...
Michel commented,
Hello Helen, Unfortunately, this is not something that is yet achievable. The way this would work for now is that your customers, by responding stop, would create a ticket in your instance. Y...
Michel commented,
Hello Mustafa, As Jessie stated, this would not be possible. You would need to create two distinctive article in each of your brands. The reason being that each of your Widgets is Branded and wo...
Michel commented,
Hi Robert, If your resend verification option is greyed out on your user profile, you should still be able to send a verification out via the API using this endpoint: https://developer.zendesk.c...
Michel commented,
Hi Stefan, The issue with the Caller Unknown feature is that this feature is set up on the callers carrier end. This is meant to hide their number when they call out and we do not get any data t...
Michel commented,
HI Rick, You would indeed be able to populate the required drop down field via a trigger, but this would only work with certain field types. Drop down, check box, due dates and tags. But you ...
Michel commented,
Hello Ben, It would all depend if this number is an existing number in your Zendesk talk plan or if this is an external number you have and you would like to add to your Zendesk Talk plan. If...
Michel commented,
Hi Dj, It seems that you already have a ticket open with us about this behavior. Since this is an account specific question, you will be notified of any progress on this ticket. If you have a...