Michael Dennis
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Total activity68
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Last activity
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Activity overview
Latest activity by Michael Dennis-
Michael Dennis commented,
Thanks for the workaround to a significant deficiency in Zendesk. As a workaround it has many holes and significant consequences. We are using the Jira Integration with Zendesk. It will NOT updat...
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Michael Dennis commented,
It seems that more is wrong here. See this screen shot: I had Ticket 441 linked to this Jira Issue. I unlinked it and as you can see added another. But it is still showing up as linked to only 4...
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Michael Dennis commented,
As an FYI, the steps in the article are missing a couple of things, but was no issue understanding what needed to be done. We have implemented this feature and it seems to work in what I'd call a w...
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Michael Dennis commented,
I wish I could +100 @Peter's comment. You nailed it Peter! I also like @Patrick's comment on how to handle Breadcrumbs. I'll reiterate - We REALLY need for Articles to be able to be published in m...
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Michael Dennis commented,
There seems to be this kludge as a possible workaround: https://support.zendesk.com/hc/en-us/articles/224924108?page=1#comment_115000004308 Frankly that is convoluted and would be very hard to main...
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Michael Dennis commented,
Thanks Rebecca for the tip, but... Frankly that is convoluted and would be very hard to maintain. What is really needed here is an additional feature that allows a single Article to be published...