Eduardo Franklin Soares Junior

1. Support
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Hi!I'm trying to use satisfaction.rating_url, but it is not showing on the comment available placeholders... How do I use it on Macros?

• View comment
• Eduardo Franklin Soares Junior
• Created April 26, 2018 12:10
• 0 votes

1. Support
2. ...
3. Best practices and recipes
4. Insights tag reporting: Reporting on tickets with one or more tags (Professional and Enterprise)

Hi Jessie.I was able to get a report that had the information I needed.Basically, i wanted the #Ticket, #Reopens, TAG_1, TAG_2, TAG_3. IF the ticket has the tag, it is 1, if not, 0. Thanks!

• View comment
• Eduardo Franklin Soares Junior
• Created January 29, 2018 17:52
• 1 vote

1. Support
2. ...
3. Best practices and recipes
4. Insights tag reporting: Reporting on tickets with one or more tags (Professional and Enterprise)

Hello, Amy!Firstly, thank you for replying all of the users having issues with this carefully put walkthrough. I know it is not easy to adapt to every company's reality remotely. Second, English is...

• View comment
• Eduardo Franklin Soares Junior
• Created January 22, 2018 11:53
• 0 votes