Andy Jobst commented,
Thanks for the additional information, very helpful in understanding the capabilities that are available. -Andy
Andy Jobst commented,
We are looking to possibly integrate our Zendesk with a client's Salesforce system. If we use the app designed for each, does this limit us to do this with only one client? Or, can we set up this ...
Andy Jobst commented,
Initial thoughts - 1. Seems to do the same thing as the Sidebar Search App, I can search an article and simply drag and drop the link into the ticket. Click the link and view the article etc. Wh...
Andy Jobst commented,
Can I change the field type of an organization field that was added? Another system change switched an ID field from only numeric to alpha numeric, so I need to change the corresponding field in Z...
Andy Jobst commented,
When first setting up the Zendesk - Salesforce integration and doing the initial synchronization of data... I understand the process to have all Salesforce-Accounts go into Zendesk-Organizations....
Andy Jobst commented,
+1 on this suggestion. Though I like to have people that love us submit multiple times, it has no value other than skewing the positive numbers and risk making a good satisfied customer an annoyed...