Marcus Bergamaschi

1. Community
2. Talk - Product Feedback
3. Routing Zendesk Talk calls to multiple agents at the same time

Yikes. Thanks for sharing Chris.  I understand the logic behind it, and it may work for some companies, but not for us. If "agent Joe" ins't doing their job, thats my problem, not an excuse for Zen...

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• Marcus Bergamaschi
• Created March 21, 2019 19:52
• 2 votes

1. Community
2. Talk - Product Feedback
3. Routing Zendesk Talk calls to multiple agents at the same time

Any update from Zendesk on this?  

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• Marcus Bergamaschi
• Created January 30, 2019 18:49
• 1 vote

1. Community
2. Talk - Product Feedback
3. Routing Zendesk Talk calls to multiple agents at the same time

THIS IS A NO BRAINER! It makes no sense that group ring is not available. 

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• Marcus Bergamaschi
• Created October 19, 2018 18:56
• 3 votes