Jonathan L
Over a decade’s experience of supporting, designing and delivering technology projects worldwide.
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Total activity13
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Jonathan L-
Jonathan L commented,
Ok I clearly need some help here, our support desk is completely unusable, I made all the changes suggested last week, we have received over 2000 tickets, many in Russian that we cannot stop, our t...
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Jonathan L commented,
Can we have an update from Zendesk please? I find the lack of action when it comes to the security of the API and the damage this is causing to businesses reputation disgusting. This weakness in th...
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Jonathan L commented,
Martin sorry I misunderstood what you said, ok is this a confirmed fix across all PODS? I have shut down the support desk over the last 48hrs as it got so bad ... a target threatened me with report...
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Jonathan L commented,
That doesn’t solve the issue, it’s still sending them to the end user or the attackers intended destination as your company name ...
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Jonathan L commented,
Ryan, we aren’t the target a poorly designed Zendesk api that’s left open is the problem. The fix needs applying to the entire ZD platform not just the odd account. This is a ZD issue not ours! So...
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Jonathan L commented,
3 months later the issue is still not fixed, this is not good enough! My support desk has been hammered all day! Instead of messing around releasing new half baked products how about you keep the...