David

Total activity

179
Last activity

February 20, 2020 05:49
Member since

January 10, 2017 14:14
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52
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52

Activity overview

Latest activity by David

David commented, June 23, 2019 07:56
That's incredible, thank you so much Brett
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- David
- Created June 23, 2019 07:56
- 0 votes
David created a post, June 20, 2019 07:51
Creating a new ticket from existing conversation
Answered
1. Community
2. Support Q&A
Hello, A customer replied to an exisitng ticket with a new question that I would prefer to have as a separate ticket with its own attributes. But I only realized that now. Is there a way to break...
- David
- Created June 20, 2019 07:51
- 6 followers
- 4 comments
- 0 votes
David commented, March 27, 2019 09:32
Hi Andrew, Can you enlighten me more about the issue types you mentioned? I understand there is a way to connect tickets with related issues? Thanks for your answer
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- David
- Created March 27, 2019 09:32
- 0 votes
David created a post, March 26, 2019 09:55
Best Practice request - status for ticket waiting for bug fix
1. Community
2. Support Q&A
Hi! I wanted to know what people do when the ticket issue has been fully addressed, but the complete solution requires, for example, the development team to fix a bug and release the new version, w...
- David
- Created March 26, 2019 09:55
- 4 followers
- 4 comments
- 0 votes
David commented, March 06, 2019 09:52
Thanks Andrew, in the end I did use Chris' code, and it came out well, other than that extra positive-vote-hidden-image-link. It didnt appear in the email and instead i saw the ugly icon for the im...
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- David
- Created March 06, 2019 09:52
- 0 votes
David commented, March 05, 2019 12:20
Hi, and thanks for this! I did a bit of tweaking to the updated code, but now I see that there is an extra <td> that appears in the email itself, even though I thoroughly checked the code and the...
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- David
- Edited March 05, 2019 12:22
- 0 votes
David commented, March 05, 2019 11:10
Hi, Any reason why the HTML here didn't work? Here is the content of the automation message body:Did you have the chance to see the response to your last email regarding ticket (#{{ticket.id}...
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- David
- Edited March 05, 2019 11:11
- 0 votes
David commented, March 05, 2019 09:46
Seems to me like it should be OK to try these practices (as there is no safe, built in functionality), and if there are issues, just cancel the trigger or automation.
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- David
- Created March 05, 2019 09:46
- 1 vote
David commented, March 05, 2019 09:43
Ok, that's quite clear. However, seems like if it's causing problems then I can just deactivate the trigger/automation and then it will all revert to working fine, no?
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- David
- Created March 05, 2019 09:43
- 0 votes
David commented, March 05, 2019 09:23
Thanks Graeme for pointing that out! I was under the impression that this was actually encouraged by Zendesk, being promoted into an article, albeit due to their inability to provide this feature...
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- David
- Created March 05, 2019 09:23
- 1 vote