David commented,
Hi Carsten, thanks for your suggestion! I feel like this is a bit less automatic - I will have to manually change the status. Whereas I would prefer that the process be run automatically, after the...
David commented,
Thanks Carsten! I'll check it out
David created a post,
I'm trying to create a solid automation that will remind requesters of their open tickets, 24 hours after the assignee's last response. As a requester, I've received these many times. What is the b...
David created a post,
I want to make an automation send a check-in email after 48 hours that the requester hasn't responded since the assignee's last response. However, i don't want this to happen if those 48 hours are ...
David commented,
Can someone provide a example of how this feature is useful? Thanks
David commented,
Hi Jessie, I got stuck.... Basically, I want all messages sent by trigger to contain a signature. All emails I will be writing and sending will have the outlook signature. I tried entering the sig...
David commented,
Hi All, The following code works well for me: //makes Suggested Article links open in new tab $("#request_subject").on("change", function() { var links = document.querySelect...
David commented,
That would be great Jessie, I agree that this would be a great idea.
David commented,
Thanks Hervin, but the problem seems to have worked itself out.
David created a post,
I have enabled the chat widget in my HC, I just feel it's unneccessary on the "Submit a request" page, and I would like it to be hidden. I tried using the following code to hide it, and ...