David
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Activity overview
Latest activity by David-
David commented,
That's incredible, thank you so much Brett
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David created a post,
Creating a new ticket from existing conversation
AnsweredHello, A customer replied to an exisitng ticket with a new question that I would prefer to have as a separate ticket with its own attributes. But I only realized that now. Is there a way to break...
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David commented,
Hi Andrew, Can you enlighten me more about the issue types you mentioned? I understand there is a way to connect tickets with related issues? Thanks for your answer
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David created a post,
Best Practice request - status for ticket waiting for bug fix
Hi! I wanted to know what people do when the ticket issue has been fully addressed, but the complete solution requires, for example, the development team to fix a bug and release the new version, w...
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David commented,
Thanks Andrew, in the end I did use Chris' code, and it came out well, other than that extra positive-vote-hidden-image-link. It didnt appear in the email and instead i saw the ugly icon for the im...
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David commented,
Hi, and thanks for this! I did a bit of tweaking to the updated code, but now I see that there is an extra <td> that appears in the email itself, even though I thoroughly checked the code and the...
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David commented,
Hi, Any reason why the HTML here didn't work? Here is the content of the automation message body:Did you have the chance to see the response to your last email regarding ticket (#{{ticket.id}...
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David commented,
Seems to me like it should be OK to try these practices (as there is no safe, built in functionality), and if there are issues, just cancel the trigger or automation.
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David commented,
Ok, that's quite clear. However, seems like if it's causing problems then I can just deactivate the trigger/automation and then it will all revert to working fine, no?
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David commented,
Thanks Graeme for pointing that out! I was under the impression that this was actually encouraged by Zendesk, being promoted into an article, albeit due to their inability to provide this feature...