Daniel Williams
https://www.linkedin.com/in/daniel-williams-44008122
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Last activity
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Activity overview
Latest activity by Daniel Williams-
Daniel Williams commented,
Hi Bill! It looks like multi-line text fields will make custom user fields hyperlinks, 45s video demonstrating: https://drive.google.com/file/d/12a0_MQgtD_GNg_YQpBBydhRSh3Ql_yTX/view?usp=drivesdk W...
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Daniel Williams commented,
Nevermind, I just tried it in a ticket instead of on an org (which is where we use them) and it does not work as described above.
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Daniel Williams commented,
Hmm.. maybe try clicking out of the box afterward? This is the behavior for multi-lines in our tenant (25s video): https://drive.google.com/a/nbs-us.com/file/d/1nWiNSy4lLZgRa9Z6yijMYLvx7iM7Kf-5/vie...
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Daniel Williams commented,
Hi Fabio! If you set the field type as multi line instead of a regular text field then enter a hyperlink it turns it blue and clickable without further changes or formatting.
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Daniel Williams commented,
I found a work around for this. If you use the multi line field instead of the regular text field you can use hyperlinks. It ended up looking like this for us: https://drive.google.com/a/nbs-us.com...
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Daniel Williams created a post,
Getting ticket and organizational fields to contain a clickable hyperlink
I'd like to put a hyperlink in a text box so that agents can click the link instead of having to copy/paste a URL. The URL will be sync'd from our ERP system and be different for each account. Scre...
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Daniel Williams commented,
Thanks for the great article Jennifer! I'm curious if these different field types are handled by reporting in different ways and if so how? I know in some products free text fields can't really be ...