Lee KB

Total activity 82
Last activity January 15, 2020 07:18
Member since December 12, 2017 01:50

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Votes 21
Subscriptions 23

Activity overview

Latest activity by Lee KB

Lee KB commented, January 14, 2020 03:36
Hello Brett, Can you confirm what plans this workaround can be used on? Are triggers in the Zendesk starter and team plans flexible enough to set this up? Brett - Community Manager Thanks! Lee
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- Lee KB
- Created January 14, 2020 03:36
- 0 votes
Lee KB commented, January 09, 2020 08:29
This seems to be the Product Feedback topic: https://support.zendesk.com/hc/en-us/community/posts/204227137-Change-sender-address-when-creating-a-NEW-ticket-on-behalf-of-the-requester Get your upvo...
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- Lee KB
- Created January 09, 2020 08:29
- 0 votes
Lee KB commented, January 09, 2020 08:13
+1 for this feature. Can't believe what hacky workarounds are proposed for this missing feature (missing since at least 2014!) https://support.zendesk.com/hc/en-us/community/posts/203415676-How-can...
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- Lee KB
- Created January 09, 2020 08:13
- 0 votes
Lee KB commented, January 06, 2020 08:25
Testing of 'Shredder' reveals that automatic processing is a 'Pro' feature -- so $50 a month to press a button. So functionality is basically no better than using the Suspended view already in Zend...
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- Lee KB
- Created January 06, 2020 08:25
- 0 votes
Lee KB commented, January 06, 2020 01:24
For the record, Shredder is available in a free version which at least seems to let you recover and tag messages for further processing. Testing now. If any Zendeskers are reading this, a 3rd party...
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- Lee KB
- Edited January 06, 2020 01:25
- 0 votes
Lee KB commented, December 23, 2019 09:42
New issue: Customers have reported twice recently that the attachment link has expired (and upon checking ourselves, it has indeed expired). What is the expiry period? Any way to extend this? It se...
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- Lee KB
- Edited December 23, 2019 09:44
- 0 votes
Lee KB commented, December 13, 2019 07:19
So let's say the connector fails at 9 AM and I reconnect it at 2 PM ... messages received at the given gmail address between those hours will not be retrieved after 2 PM? I thought the connector wo...
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- Lee KB
- Created December 13, 2019 07:19
- 0 votes
Lee KB commented, November 22, 2019 03:13
2 years seems like a good indication they have no intention to fix this. Luckily it doesn't take 2 years to migrate to a BloatDesk alternative, of which there are many!
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- Lee KB
- Created November 22, 2019 03:13
- 1 vote
Lee KB commented, November 21, 2019 00:57
As I have advocated for in the past, Gmail Connector error notifications need to be much stronger — a failure of this tool is a minor emergency for us and (I suspect) most users of this tool. We ne...
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- Lee KB
- Created November 21, 2019 00:57
- 0 votes
Lee KB commented, November 20, 2019 01:55
Is there any way to know when the disconnection will take place? "In December" is a rather big target.
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- Lee KB
- Created November 20, 2019 01:55
- 6 votes