Lee KB
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Total activity86
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Last activity
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Activity overview
Latest activity by Lee KB-
Lee KB commented,
Heather Rommel echoing Patrick's comment a month back, the {{satisfaction.rating_section}} placeholder no longer matches this help doc and even has a typo (missing space between the two sentences)....
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Lee KB commented,
Steven Sandro Franchi in addition to sunk cost fallacy there's also the "devil you know" effect ... I'm sure that keeps a lot of people tied to their (zen)desk.
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Lee KB commented,
The 'solution' I've been given in the past is to set up Gmail to forward emails to your Zendesk support address (or create a new Zendesk support address for this purpose--you can create unlimited s...
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Lee KB commented,
It should be possible to blank the date now. I just use ctrl-a (select all) or ctrl-shift-backspace to clear it. You then have to tab to the next field or click another field — that seems to make i...
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Lee KB commented,
Hello Brett, Can you confirm what plans this workaround can be used on? Are triggers in the Zendesk starter and team plans flexible enough to set this up? Brett - Community Manager Thanks! Lee
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Lee KB commented,
This seems to be the Product Feedback topic: https://support.zendesk.com/hc/en-us/community/posts/204227137-Change-sender-address-when-creating-a-NEW-ticket-on-behalf-of-the-requester Get your upvo...
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Lee KB commented,
+1 for this feature. Can't believe what hacky workarounds are proposed for this missing feature (missing since at least 2014!) https://support.zendesk.com/hc/en-us/community/posts/203415676-How-can...
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Lee KB commented,
Testing of 'Shredder' reveals that automatic processing is a 'Pro' feature -- so $50 a month to press a button. So functionality is basically no better than using the Suspended view already in Zend...
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Lee KB commented,
For the record, Shredder is available in a free version which at least seems to let you recover and tag messages for further processing. Testing now. If any Zendeskers are reading this, a 3rd party...
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Lee KB commented,
New issue: Customers have reported twice recently that the attachment link has expired (and upon checking ourselves, it has indeed expired). What is the expiry period? Any way to extend this? It se...