Lee KB
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Recent activity by Lee KB Sort by recent activity-
Hello Brett, Can you confirm what plans this workaround can be used on? Are triggers in the Zendesk starter and team plans flexible enough to set this up? Brett - Community Manager Thanks! Lee
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This seems to be the Product Feedback topic: https://support.zendesk.com/hc/en-us/community/posts/204227137-Change-sender-address-when-creating-a-NEW-ticket-on-behalf-of-the-requester Get your upvo...
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+1 for this feature. Can't believe what hacky workarounds are proposed for this missing feature (missing since at least 2014!) https://support.zendesk.com/hc/en-us/community/posts/203415676-How-can...
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Testing of 'Shredder' reveals that automatic processing is a 'Pro' feature -- so $50 a month to press a button. So functionality is basically no better than using the Suspended view already in Zend...
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For the record, Shredder is available in a free version which at least seems to let you recover and tag messages for further processing. Testing now. If any Zendeskers are reading this, a 3rd party...
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New issue: Customers have reported twice recently that the attachment link has expired (and upon checking ourselves, it has indeed expired). What is the expiry period? Any way to extend this? It se...
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So let's say the connector fails at 9 AM and I reconnect it at 2 PM ... messages received at the given gmail address between those hours will not be retrieved after 2 PM? I thought the connector wo...
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2 years seems like a good indication they have no intention to fix this. Luckily it doesn't take 2 years to migrate to a BloatDesk alternative, of which there are many!
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As I have advocated for in the past, Gmail Connector error notifications need to be much stronger — a failure of this tool is a minor emergency for us and (I suspect) most users of this tool. We ne...
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Is there any way to know when the disconnection will take place? "In December" is a rather big target.