Jamie O'Connell
- Total activity 10
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 3
Activity overview
Latest activity by Jamie O'Connell-
Jamie O'Connell commented,
Hi Jessie, Thanks for the reply. We are currently not using SSO, and we cannot update the 'host mapping' field within ZenDesk, as we host our KB at our own domain (i.e. we do not use the Help Centr...
-
Jamie O'Connell commented,
Is there any way to update the 'password reset' account email text? Specifically to update the URL within (I need it to point to our own domain, not the 'zendesk.com' domain).
-
Jamie O'Connell commented,
Ah - Thanks, Joseph!
-
Jamie O'Connell commented,
Hmm...I can't figure out how to delete this post... Figured out the workaround, i.e., to create a new metric for each SELECT statement and then add them in a third metric. So: --- Metric 1: SELECT ...
-
Jamie O'Connell commented,
Update: OK - I found the 'facts' area (I had been looking at 'Attributes' instead of 'Facts'). I have it partially working: --- SELECT #SolvedTickets WHERE Ticket Replies=1 AND Ticket Reopens=1 ---...
-
Jamie O'Connell created a post,
[Request]: How to access specific ticket attributes using MAQL, and link with logical operators
AnsweredHi, I am having issues with reporting how many tickets are solved on the first response. The issue is that customers reopen a ticket by saying 'thanks' (as mentioned in this community post). To sol...