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Brandon K.

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  • Exactly what I was going to say Matt! A lot of times when you want a trigger or automation to do an either/or type of function the answer is to clone the business rule and have a mutually exclusive...

  • @Christian: Zendesk will be unable to read the numbers in the notes and details fields to pull up the associated user profile. You will need to put the number as a phone contact on the user profile...