Elisa Reggiardo
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Last activity
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Recent activity by Elisa Reggiardo-
Hi everyone, quick question: what happens when the agent is the only one within the group and "Force unassign tickets" is enabled? Thanks!
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Hey! it goes more or less like this: 1. Triggers (based on tags, support addresses, description, subject, etc) ---> assign tickets to specific groups, our Zendesk groups are the mirror of our Teams...
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@Claire, thanks for your feedback yet please bear in mind that it is not 100% accurate. Once a ticket has been assigned to a group, it cannot be reset to no group. You can, however, change it to ...
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Hey, thanks for your reply! My view settings: My view results: Creating a ticket right away! Thanks,
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Hi Mike, still testing Automatic Answers internally got an internal comment in Korean (!). Email sent to the requester with article links was sent in English though, any clue what is going on? Tha...
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Hi, this article is very helpful yet I do not seem to be able to find any extended information regarding "web" as a channel. Is this the so named "Web Form" at Zendesk? Where can I find a list of t...
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Hi, how can I 1. reset these rules if they have been modified and 2. How can I change the fact that an agent can create and submit a ticket without having an assignee? (by submit I mean as open or ...
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Hi, I just created a view for tickets which statuses have been closed for over 120 days and I still see many closed tickets when I should actually not see anything as they should be archived. Is th...