Shawn Lucas

1. Chat
2. ...
3. Configuring the Chat widget
4. Setting up Zendesk Chat in the Web Widget

The (Chat) concierge settings seem to be overridden by the (Support) widget settings.  What's the right combination of settings that allows us to change the button text? We're using "Help" from the...

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• Shawn Lucas
• Created July 24, 2019 16:33
• 0 votes

1. Community
2. Feedback on Chat
3. Automated Offline Message tagging (not through API)

@ramin - I'll chime in and say, Yes.  If we could seamlessly redirect to the web widget contact form when the visitor selects an offline department in our pre-chat form (without having to go throug...

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• Shawn Lucas
• Created August 31, 2018 00:59
• 2 votes

1. Community
2. Feedback on Chat
3. Allow Reordering of Triggers

Great, thank you - I didn't think it would have made sense to require a specific order if the user was not able to rearrange!  I did figure out that the order of conditions was an issue - thank you...

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• Shawn Lucas
• Created August 08, 2018 06:01
• 0 votes

1. Community
2. Feedback on Chat
3. Allow Reordering of Triggers

Just ran across this - is this still an issue?  Meaning, out of our entire list of chat triggers, the order is important?  So, what? Everytime a new trigger is created, all of the old ones have to ...

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• Shawn Lucas
• Created August 08, 2018 02:49
• 0 votes

1. Guide
2. ...
3. Working with knowledge base content
4. How is the Related articles list in Help Center populated?

So... basically, "Recently Viewed" ultimately becomes "Related"? And the content creators cannot provide any guidance as to what is actually related?

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• Shawn Lucas
• Created September 20, 2016 21:14
• 13 votes