Shawn Lucas
- Total activity 20
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 10
- Subscriptions 5
Activity overview
Latest activity by Shawn Lucas-
Shawn Lucas commented,
The (Chat) concierge settings seem to be overridden by the (Support) widget settings. What's the right combination of settings that allows us to change the button text? We're using "Help" from the...
-
Shawn Lucas commented,
@ramin - I'll chime in and say, Yes. If we could seamlessly redirect to the web widget contact form when the visitor selects an offline department in our pre-chat form (without having to go throug...
-
Shawn Lucas commented,
Great, thank you - I didn't think it would have made sense to require a specific order if the user was not able to rearrange! I did figure out that the order of conditions was an issue - thank you...
-
Shawn Lucas commented,
Just ran across this - is this still an issue? Meaning, out of our entire list of chat triggers, the order is important? So, what? Everytime a new trigger is created, all of the old ones have to ...
-
Shawn Lucas commented,
So... basically, "Recently Viewed" ultimately becomes "Related"? And the content creators cannot provide any guidance as to what is actually related?