Justin Fain

Total activity

49
Last activity

December 16, 2020 22:40
Member since

March 23, 2012 14:27
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Votes

23
Subscriptions

17

Activity overview

Latest activity by Justin Fain

Justin Fain commented, February 14, 2020 14:24
I also agree with everyone here about the differences between Insights and Explore, especially as it relates to CSAT and viewing tickets quickly. As Jeff said above, "...it is disturbing how many ...
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- Justin Fain
- Created February 14, 2020 14:24
- 7 votes
Justin Fain commented, June 11, 2019 14:46
I see there is an option for Non-engaged outbound chats. Is it possible to run a report for Non-engaged outbound triggers?
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- Justin Fain
- Created June 11, 2019 14:46
- 0 votes
Justin Fain commented, June 06, 2019 19:43
+1
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- Justin Fain
- Created June 06, 2019 19:43
- 1 vote
Justin Fain commented, January 21, 2019 21:32
I agree with all of the other comments. We'd like to see this feature implemented as well.
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- Justin Fain
- Created January 21, 2019 21:32
- 1 vote
Justin Fain commented, May 14, 2018 22:01
Hi Nicole. We make revisions and edits to our articles based on the ratings our users provide. As others have suggested, it would be nice to manually reset the rating score when we've made major c...
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- Justin Fain
- Created May 14, 2018 22:01
- 3 votes
Justin Fain commented, May 09, 2018 17:22
I agree. We would like to use this as well.
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- Justin Fain
- Created May 09, 2018 17:22
- 1 vote
Justin Fain commented, December 20, 2017 19:22
I would like this functionality also. It would be preferable if they were separate for Support and Chat.
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- Justin Fain
- Created December 20, 2017 19:22
- 1 vote
Justin Fain commented, July 06, 2017 16:49
I would also like to see reports and metrics on triggers in the dashboard. Thanks.
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- Justin Fain
- Created July 06, 2017 16:49
- 1 vote
Justin Fain commented, June 03, 2015 15:38
+1 for all of this. Unfortunately, I'm not surprised that there hasn't been any progress made in the three years since this was reported
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- Justin Fain
- Created June 03, 2015 15:38
- 0 votes