
Justin Fain
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Total activity50
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Last activity
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Member since
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Following0 users
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Votes23
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Activity overview
Latest activity by Justin Fain-
Justin Fain commented,
I also agree with everyone here about the differences between Insights and Explore, especially as it relates to CSAT and viewing tickets quickly. As Jeff said above, "...it is disturbing how many ...
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Justin Fain commented,
I see there is an option for Non-engaged outbound chats. Is it possible to run a report for Non-engaged outbound triggers?
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Justin Fain commented,
+1
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Justin Fain commented,
+1!
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Justin Fain commented,
I agree with all of the other comments. We'd like to see this feature implemented as well.
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Justin Fain commented,
Hi Nicole. We make revisions and edits to our articles based on the ratings our users provide. As others have suggested, it would be nice to manually reset the rating score when we've made major c...
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Justin Fain commented,
I agree. We would like to use this as well.
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Justin Fain commented,
I would like this functionality also. It would be preferable if they were separate for Support and Chat.
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Justin Fain commented,
I would also like to see reports and metrics on triggers in the dashboard. Thanks.
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Justin Fain commented,
+1 for all of this. Unfortunately, I'm not surprised that there hasn't been any progress made in the three years since this was reported