Matt Farrington Smith

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using labels on your Help Center articles (Guide Professional and Enterprise)

Hi guys, has something happened to labels? I've been trying to add a label with more than one word today and the box keeps deleting the previous word when I press space.

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• Matt Farrington Smith
• Created January 14, 2020 17:58
• 1 vote

1. Community
2. User Tips & Tricks
3. Quickly mark lots of tickets as spam. (No Automations required)

This is super cool! Thanks all for going to the effort.I'm wondering whether it would be possible to adapt the code to run on threads/posts in the forum environment too?Matt

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• Matt Farrington Smith
• Edited January 06, 2020 14:06
• 0 votes

1. Community
2. Feedback on Guide
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

We trialled the Hotjar approach too Scott - seems to be the only thing that offers this level of functionality right now. Afraid to say it but ZD seems very slow to innovate...

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• Matt Farrington Smith
• Created February 28, 2019 17:03
• 2 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Adding multiple article, section, and category templates to your theme (Guide Enterprise)

Just wanted to echo this request too - that would be of great use to us. I was just asking a member of your support team the very same thing. Surely it wouldn't be that taxing to do in the backend ...

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• Matt Farrington Smith
• Created January 15, 2019 12:25
• 0 votes

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Hey Andrew, thanks for the reply!So I meant whether it's possible to gather all that good stuff you highlighted in your SDK example. Ideally I want that through the browser help center. Cheers, Matt

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• Matt Farrington Smith
• Created November 28, 2018 11:47
• 1 vote

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Realise this is an old thread but I'm interested to know if it's possible to detect the device the user is on without prompting them for that info. Wish list: Device/make and modelAndroid OS versio...

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• Matt Farrington Smith
• Created November 21, 2018 11:54
• 2 votes

1. Community
2. Feedback on Guide
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Would love to implement something similar, but provide the user with a selection of emoji to rate the content instead. Anybody ever tried this approach?

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• Matt Farrington Smith
• Created August 14, 2018 11:50
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Creating a follow-up for a closed ticket

I'm guessing the answer might be no but bear with me here: We have x amount of closed tickets that we need to bulk follow up. Other than clicking into each and creating a follow up, is there a simp...

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• Matt Farrington Smith
• Created January 23, 2018 15:31
• 0 votes

1. Guide
2. ...
3. Help Center customization
4. Displaying an article or section in multiple sections or categories

Thanks Nicole! But I was referring more to when we 'hack' and display articles in multiple sections. If I paste an article and its URL it will only show that localised version. Is there a way to p...

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• Matt Farrington Smith
• Created September 15, 2017 21:01
• 0 votes

1. Guide
2. ...
3. Help Center customization
4. Displaying an article or section in multiple sections or categories

Hey Jessie/Rebecca! I've instigated the above but am now wondering if it's possible to show localised versions of articles (depending on the detected locale)? Cheers Matt

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• Matt Farrington Smith
• Created September 13, 2017 10:41
• 0 votes