
Eva Keyes
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Last activity
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Activity overview
Latest activity by Eva Keyes-
Eva Keyes commented,
Hi everyone who might stumble across this! I think I found exactly what I was looking for. I've decided to utilize some of the built in backlog reporting and tweak it to filter on problem ticket...
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Eva Keyes created a post,
Reporting on Snap Shots
Hello Zendesk community! I apologize if my query has been addressed elsewhere. Let me know if I need to improve my search skills! Ultimately what I'd like to do is report on the # of Tickets that e...
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Eva Keyes commented,
Hey Isaac, I had this same problem as well. I was able to solve this by setting the last line under a legit agent (so blank name, User ID etc) to "YES" and put the queue X on this line. Seems to wo...
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Eva Keyes commented,
@michael, looks like the URL format for the spreadsheet may have changed again. Can you confirm what information I need to be putting in line 10? I've tried all kindsa combos, no dice. Thanks!