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Eva Keyes

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Latest activity by Eva Keyes
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    Eva Keyes commented,

    1. Community
    2. Insights Q&A
    3. Reporting on Snap Shots

    Hi everyone who might stumble  across this!   I think I found exactly what I was looking for. I've decided to utilize some of the built in backlog reporting and tweak it to filter on problem ticket...

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    Eva Keyes created a post,

    Reporting on Snap Shots

    1. Community
    2. Insights Q&A

    Hello Zendesk community! I apologize if my query has been addressed elsewhere. Let me know if I need to improve my search skills! Ultimately what I'd like to do is report on the # of Tickets that e...

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    Eva Keyes commented,

    1. Community
    2. User Tips & Tricks
    3. Round robin ticket assignment

    Hey Isaac, I had this same problem as well. I was able to solve this by setting the last line under a legit agent (so blank name, User ID etc) to "YES" and put the queue X on this line. Seems to wo...

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    Eva Keyes commented,

    1. Community
    2. User Tips & Tricks
    3. Round robin ticket assignment

    @michael, looks like the URL format for the spreadsheet may have changed again. Can you confirm what information I need to be putting in line 10? I've tried all kindsa combos, no dice. Thanks!

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