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Yhkim

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  • Add custom fields to web form.

    Hi. When a user creates tickets at help center with not web widget but web form, 'submit a request', I'd like to show custom fields to user, add custom field to ticket form for that brand. Want to ...

  • Report / Chart view restriction.

    Hi. Zendesk provides agents performance analytics. Satisfaction, count of completed tickets..... for each agents.   How can we hide this data to normal agents? We'd like to open this data to manage...

  • Assign web widget ticket by currently viewed page.

    Hi. We'd like to assign web widget ticket to agents by the page customer see.   For example, When customer stay product page, the created ticket is assigned to product agent. When customer stay ref...

  • Assign ticket to agents efficiently in certain groups.

    Answered

    Hi. We set up assigning all web widget tickets to certain group. However, further more we assign tickets to certain agents in the group.   For example, When agents have no unresolved, assigned tick...

  • Assign email ticket by email domain.

    Answered

    Hi, I've checked several answers from this community, but I couldn't find suited answer.   When agents received 2-3 big customer organizations, they received ticket from several people in the same ...